Description We are in search of a Customer Service Representative-CWB (Chubb Workplace Benefits) to add to our team in Phoenix, Arizona. This role primarily involves handling customer queries and issues, processing applications, and maintaining accurate records. As a part of our team, you will be contributing to a fast-paced, high-volume contact center, further enhancing our customer service operations. This position offers a long-term contract employment opportunity.

Responsibilities:

• Provide exceptional customer service through handling inbound/outbound calls and emails.

• Accurately and efficiently process customer credit applications.

• Maintain precise customer credit records and monitor customer accounts.

• Assume responsibility for the timeliness of handling customer requests.

• Analyze information to make appropriate decisions and solve problems.

• Collaborate with team members and business partners to provide a positive customer experience.

• Show proficiency in navigating multiple systems and applications to research, analyze, and resolve customer inquiries.

• Maintain performance and quality standards in line with company policies.

• Demonstrate knowledge of insurance principles and products offered to our CWB customers.

• Assist with special requests and perform additional tasks as assigned. Requirements • Proficient in Customer Service and Communication

• Skilled in Microsoft Excel and other computer skills

• Experience in Operations and Research

• Ability to handle Inbound and Outbound Calls

• Knowledge of Insurance, Property, and Underwriting

• Familiarity with 'About Time' and 'Benefit Functions'

• Experience in Hiring Processes and Revenue Accounting

• Ability to Perform Ad Hoc Financial tasks

• Experience in Claim Administration

• Strong Communication Skills and Collaboration abilities

• Understanding of Principles in the relevant field

• Ability to work Onsite

• Strong Decision-Making skills

• Knowledge of Salary Structures and Business Partners

• Experience in handling Disability Claims

• Adherence to Quality Standards

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .