escalation analyst.

• phoenix , arizona

• posted december 2, 2024

job details

summary

• $19 - $24 per hour

• temp to perm

• associate degree

• category office and administrative support occupations

• referenceAB_4671380

job details

The Escalation Analyst will assist in the development of improved processes and best practices for appropriately resolving and reducing escalations from the Contact Center and Claims Services departments. Escalations [claimant inquiries] require research and frequent problem-solving, providing responses that are both thorough and clear. Remote but within 50 miles from an Epiq office Pay rate: $19-$24/hr Start date: 12/16 Work schedule: 9am-5:30pm local time - Flexible for an 8-4:30 schedule if in pacific time

salary: $19 - $24 per hour

shift: First

work hours: 9 AM - 5:30 PM

education: Associate

Responsibilities

• Provide timely and accurate responses to current and past-due escalations, demonstrating a sense of urgency.

• Assist in developing FAQs and identifying deficiencies and other opportunities to reduce escalations.

• Operating Standards – Participate in the development and implementation of a set of standards by which all escalation staff operate to create a culture that demonstrates similar level of service regardless of the project work assigned.

• Research & Communication – Research complex claim inquiries and process issues while appropriately communicating findings with project teams, claimants, and/or other operational departments.

• This position is responsible for fostering a team environment and building cooperation between client services and other departments to provide the highest quality service standards.

• Respond directly to actual callers/claimants, as needed.

Skills

• Call Center cordinator

• Administrative Duties

• Escalations

• Call Center supervisor

• Microsoft Excel

• Communication

Qualifications

• Years of experience: 0 years

• Experience level: Experienced

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

get in touch

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SL

sarah lawson

• +1 314 288 2135 (tel:+1 314 288 2135)

• sarah.lawson@randstadusa.com