Description We are in search of a Help Desk Analyst II to join our dynamic team in Phoenix, Arizona. As a Help Desk Analyst II, you will be providing advanced technical support to our internal customers, ensuring a seamless and efficient IT environment. You will be taking on a wide range of responsibilities from resolving complex issues across all IT platforms to providing excellent customer service to our customers. This role offers a long-term contract employment opportunity in the service industry.

Responsibilities:

• Cultivating and promoting a growth mindset within the IT team, encouraging continuous learning, innovation, and adaptability.

• Providing exceptional customer service by clearly communicating solutions to the end user while demonstrating patience and empathy.

• Guiding less senior technicians to enhance their technical skills.

• Diagnosing and resolving complex technical issues, including software, hardware, and network problems.

• Managing incidents and service requests within the ticketing system, ensuring timely resolution.

• Performing advanced tasks in Active Directory, Exchange, and File Administration.

• Assisting in managing and troubleshooting network-related issues, including RDS / Terminal Services remote access.

• Identifying and mitigating security threats, including phishing and malware, using various cybersecurity tools.

• Creating and updating technical documentation, knowledge base articles, and standard operating procedures.

• Assisting with IT projects, including deployments, migrations, and upgrades.

• Installing, configuring, and troubleshooting complex hardware and software issues.

• Configuring, managing, and supporting mobile devices across various platforms using Mobile Device Management (MDM) solutions.

• Providing remote support for multiple locations and occasionally conducting site visits. Requirements • Must have a solid understanding of Android Development

• Proficiency in Cisco Technologies is required

• Experience with Citrix Technologies is desirable

• Must have knowledge of Database systems

• Familiarity with EO/IR systems is a plus

• Experience with Active Directory is necessary

• Ability to work with Apple Devices is required

• Must have knowledge of Computer Hardware

• Proficiency in Configuration Management is necessary

• Experience with Deployments is a plus Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .