Description

DIVE IN TO A NEW CAREER WITH LESLIE'S:

Leslie's Pool Supplies is the "World's Largest Retailer of Swimming Pool Supplies." With over 1,000+ retail stores in 39 states plus PRO, Service, E-Commerce, Production, and Distribution divisions, there are many career opportunities at Leslie's. With over 60 years of providing best-in-class products and solutions to our customers, there is nothing that we value more than the development and growth of our team. We strive to create a positive and fun atmosphere where our Team Members feel valued and are enthusiastic about the contributions they make to the success of Leslie's.

Responsibilities:

• Provide outstanding customer service to stores and end users by being available for inbound calls for at least 90% of your scheduled phone time each day.

• Further increase customer service by consistently logging work orders, specifically in the following scenarios:

• Calls or walk-up requests that are completed immediately.

• When checking voicemails, for any issue that will require follow-up.

• Calls or walk-up requests that will require follow up in order to complete.

• Maintain a high level of efficiency by completing 2500 or more work orders.

• Increase job knowledge through continued learning in Level 2 tasks such as high-level Store POS Support, basic-moderate PC troubleshooting.

• Provide basic support for New Store setups, assisting over the phone with equipment installations.

• Great Customer Service Skills

• Fast Learner

• Effective Communicator

• Organized

• Able to multi-task

• Strong Work Ethic

• Works Well in a Team environment

Qualifications:

• 2 years of experience working in an IT Help Desk environment.

• 1-2 years of experience with Microsoft Office (Outlook, Access, Excel, Word, and PowerPoint).

• 1-2 years of experience supporting remote users in a WAN and VPN environment.

• Basic PC knowledge in order to correctly log and assign help desk requests.

• Experience with operating or supporting retail point-of-sale systems is a plus.

  Leslie's provides a robust benefits package, including:

• Comprehensive medical, pharmacy, dental, & vision plan options.

• Health savings account (with enrollment in the high deductible health plan option).

• Health & dependent care flexible spending accounts.

• Company-paid basic life and AD&D insurance.

• Voluntary supplemental life insurance.

• Company-paid short-term disability and voluntary long-term disability insurance.

• Pre-tax and Roth 401(k) with company match.

• Paid vacation, sick, and bereavement leave.

• Paid holidays, including a floating personal day.

• Employee assistance and wellness programs.

• Product discounts at Leslie’s Retail stores.

  Leslie’s recognizes a critical component to our continued success is our people. Leslie's is committed to developing and fostering a culture of diversity and inclusion within our company and the communities we serve. A key aspect of building a great team is valuing ideas from many viewpoints, which is why we place a priority on identifying and hiring talented individuals from all backgrounds and perspectives.