Job Title: Client Services Support II

Pay rate: $34.69 per hour

Duration: 2024-sept-16 to 2025-sept-12

W2 contract only (No C2C)

Location- Phoenix, AZ, 85018

Client Services II Support role is a customer service role that directly interfaces with customers in a technical capacity providing IT support on a day-to-day basis for primarily deskside, ITKiosk, and phone. The technician must be strong in MAC support, a self-starter and have the ability to follow directions.

The candidate should have the following skill sets in a support capacity (Customer Service, troubleshooting and configuration):

• Customer Service

• Service Now

• Apple macOS

• VPN

• Apple Business Manager

• ZScaler

• Microsoft O365 (Office, etc.)

• SCCM

• MS Teams and Teams Rooms

• Asset Management

• Conference Room Support

• Imaging/Deploying MAC and PC

• Azure

• BeyondTrust – BOMGAR

• Intune

• Basic networking knowledge (Switches, APs)

• Active Directory

• iOS

• Microsoft Teams

• SAP

Key Responsibilities

• Detail-oriented, organized and customer focused

• The role requires a passion for Customer Service and expertise in IT onsite and remote support and delivering world class service to the L’Oréal business

• Ability to build relationships with the users in order to meet their IT support requirements and deliver an exceptional client experience

• Provide White Glove Support for Executive members of the client base as needed

• Provide 2nd level MAC support as well as PC and some infrastructure support. Other support will be provided at the Americas Zone level

• Strong analytical business skills, technical competence, communication, and leadership skills

• Experience with multi-tasking and capable of resolving complex problems

• Proactively identify, document, and escalate as needed issues and requests to limit downtime, and maintain a stable technology desk-side environment

Requirements

• Minimum 5+ years of IT experience with 1 year experience managing/leading teams in a multi-office environment and remote support environment

• Strong communication, critical thinking, and organization skills

• Strong attention to detail, making and keeping commitments

• Solid technical background in a broad range of Microsoft-based IT disciplines, including some knowledge of infrastructure and architecture, server, storage, network, and project management

• Experience with Windows servers, Active Directory, LAN/WAN, network routers and switches

• Excellent written and oral communication skills, ability to present ideas in user-friendly manner

• Self-motivated and directed, with the ability to effectively prioritize and execute tasks

• Knowledge of full lifecycle management

* If this position may be interested to you, please email me back at somp767@kellyservices.com with your most up to date resume in word format) and advise the best time and number at which you can be reached

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly ® Technology?

Looking to put your tech expertise to work on today’s most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you’ll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world’s most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We’re here to help you gain experience, make an impact, and grow your tech career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.