Job Description

Insight Global is looking for a ITIL Process Manager to work for a large financial customer of ours. This individual will be responsible for ensuring processes are fit for purpose, well documented, validating documentation is being followed (governance structure), and engaging to understand if/when they are not (using aligned process metrics). Perpetual interactions with stakeholders to review their data and identify improvement opportunities would be a part of this. This organization could also be on point for audit and risks concerns related to execution or management of processes.

What we are looking for:

• Act as a key contributor to implementing processes within ServiceNow

• Manage and continually improve interactions between Asset and other ITIL processes.

• Establish formal IT Service Management practices leveraging ITIL v4 best practices.

• Develop and implement governance programs for ITIL processes.

• Participate in developing IT strategy and ensuring that processes support those objectives.

• Partner with Vendor Management organization to ensure supplier contracts support the organizational transition to ITIL best practices.

• Develop strong relationships with technology and business leaders.

• Establish performance reporting for all IT teams and leadership, providing direction and support to drive sustained IT service delivery improvements.

• Comfortable developing and managing continual improvement plans for all ITIL processes.

• Develop, align, and continually improve process documentation.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

• 7 years experience managing enterprise ITIL processes with demonstrable expertise in at least one of these process areas: Asset, Configuration, CMDB, Change, Incident, Problem, and Event processes.

• Experience implementing enterprise processes and/or transitioning organizations to new ITSM platforms or processes.

• Foundational and intermediate certifications in ITIL v3/4, and operational knowledge of CoBit, DevOps, Agile, Lean development, and/or Six Sigma preferred.

• Previous experience working with Business Architecture concepts (TOGAF)

• Ability to demonstrate managing large organizational changes with excellent collaboration skills.

• Prior Enterprise Vendor Management experience preferred.

• Confident and composed communicator with experience presenting to C-level leaders.

• Comfortable operating in white space without direction, including developing strategies and improvement plans.

• Build and maintain strong relationships across the organization.

• Organizational change management expertise.

• Able to translate highly technical concepts in easy to understand business terms.

• Strong communication skills with the ability to adapt message to audience.

• Capable of driving results and comfortable supporting them with data. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.