Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

How will you make an impact in this role?

• This is a technical lead role and the person is expected to lead team and provide SME knowledge to support the CI/CD automation platforms and expected to adhere to the shift pattern.

• Serving as a core member of an agile team that drives software applications build, tests and deploy through CI/CD automation tools.

• Owning all technical aspects of CI/CD tools which are used for build, test and deploy.

• Working with application support teams for providing support for build, test and deploy their application codes in DevOps platforms.

• Identifying exciting opportunities for adopting new technology to solve existing needs and predicting future challenges

• Ensures high availability of Dev, QA & Production environments and achievement of all Service Level Agreements (SLAs) and Operating Level Agreements (OLAs).

• Partners with CI/CD and Cloud engineering teams and technical product managers to support a continuously evolving platform

• Uses technical acumen to provide alternatives, ask probing questions and support the team in technical issue resolution

Minimum Qualifications

• Minimum 8 years of industry experience with 2-3 years of relevant experience

• In depth understanding of Linux functionalities and features as well as good experience of Linux system administration

• Hands-on deployment and troubleshooting expertise to at least a medium level (on a scale of low, medium and high expertise) on 5 or more of the following technologies and products

• Build & Collaboration - Jenkins, Nexus, IQ Server, GitHub & Actions, Atlassian tool suites (JIRA, Confluence)

• Test & Scan - Selenium and SonarQube

• Deploy & Control - Ansible, Lara, XLR

• Observability - Dynatrace & Splunk

• Cloud Technologies - Rancher, Docker, Kubernetes

• Proven diagnostic, troubleshooting, and service restoration skills.

• Excellent interpersonal skills, customer service skills, and English communication skills with difficult customers in outage situations.

• Metrics management, outstanding written and verbal communication skills

• Bachelor's degree in Computer Science, Computer Engineering or equivalent work experience

• The candidate must have the ability to bridge the gap when working with the Product, Architecture, QA and Infrastructure teams.

• Strong Bash/Ansible Playbook Scripting experience on Red Hat Linux environment and ability to identify opportunities for automation of Ops services.

• Ability to work in a 16X7 model

Preferred Qualifications

• Red Hat Certifications on either RHCE, RHCSA; Kubernetes or Cloud certified.

• Strong automation skills - Ansible, Python

Qualifications

Salary Range: $110,000.00 to $190,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Technologies

Primary Location: US-Arizona-Phoenix

Schedule Full-time

Req ID: 24022839