Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

Responsible for overseeing the implementation and continuous improvement of quality care programs. You will work closely with clinical teams, department heads, and external stakeholders to ensure that our services meet the highest standards of patient care and regulatory compliance.

This is a remote position. Eligible candidates must reside in the state of Arizona.

Key responsibilities

• Lead the development, implementation, and monitoring of quality improvement initiatives to enhance patient care and safety.

• Collaborate with clinical teams to identify areas for improvement and develop strategies to enhance quality and performance metrics.

• Analyze data related to patient outcomes, satisfaction, and safety, and use insights to drive quality improvement efforts

• Serve as a key resource for quality assurance activities and provide guidance to staff on best practices in quality of care.

• Develop and maintain strong relationships with regulatory agencies, accrediting organizations, and other key stakeholders.

• Facilitate root cause analysis and investigations of quality of care concerns and adverse events, ensuring appropriate resolution and strategic follow up.

• Prepare and present reports on quality metrics, trends, and improvement initiatives to senior management and other stakeholders

• Act as a liaison between clinical staff, management, and external regulatory agencies regarding quality related issues and initiatives.

• Exceptional communication skills, both verbal and written​

Required Qualifications

• Unrestricted registered nursing license in the state of Arizona

• Minimum of 3 years of experience in healthcare quality management, clinical operations, or a related field.

• Excellent analytical skills with experience in data analysis and reporting.

• Strong leadership and interpersonal skills; ability to work collaboratively with diverse teams.

• Knowledge of regulatory requirements and standards for healthcare quality and safety.

• Residence in Arizona

Education

Registered nurse, BSN or MSN preferred

Pay Range

The typical pay range for this role is:

$90,382.50 - $194,670.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)

We anticipate the application window for this opening will close on: 12/31/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.