Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

Job Description:

The Enterprise Marketing Platforms and Solutions (EMPS) team was formed to support business units across the enterprise and sits within the Enterprise Digital and Data Solutions Group (EDDS). This role will support the EDDS organization and is responsible for growing the American Express brand in more than 150 countries around the world.

You will be part of the E-Eligibility Product Team, this team is responsible to create/manage products supporting the segmentation, targeting & eligibility products across 24 Global markets. E-Eligibility team plays a critical role in overall Marketing campaign setup, execution and fulfillment of marketing offers across multiple channels. In this role you will own the E-Eligibility product roadmap and strategic vision. You will partner with colleagues in Product, Engineering, and the Business to inform and drive forward the product roadmap.

An ideal candidate will be interested in product management, technology modernization, and Martech Products. The candidate should be a quick-learner, curious problem solver and adept to work in a fast-paced environment.

The Product Manager will:

• Develop and drive the Segmentation, Targeting & Eligibility product roadmap and define timelines for future features and capabilities.

• Provide thought leadership on long-term technology strategy.

• Actively collaborate with other Product Managers, Product Owners, Marketing, Operations, Engineering and other key stakeholders to push forward and execute long term initiatives.

• Creative thinker, able to re-envision existing processes to support new product development and product improvements.

• Coordinate cross-business unit initiatives and management to support new products and/or capabilities by serving as the liaison between marketing and technology.

• Prioritize feature backlog according to defined outcomes and key results.

• Have a growth mindset.

Qualifications

• 5 years of Product Management experience.

• Strong product ownership and development experience.

• Excellent organizational skills including attention to detail, handling and prioritization of multiple priorities, managing tight timelines.

• Experience on one or more teams using Agile software development process such as Scrum or Kanban. SAFe training and certification a plus.

• Ability to translate technical terminology to business partners and business requirements to technology partners.

• Proficient creating and delivering executive presentations.

• Excellent communication skills, written and verbal.

• Strong work ethic with a global mindset.

• Ability to work independently and within a team; good communication skills with a "can do" attitude toward creative problem solving.

• Self-starter and able to connect dots to understand how their work fits into the broader organization.

• Experience with Salesforce, Adobe CDP (Customer Data Platform) will be a plus.

• Experience with Martech ecosystem/platforms will be a plus.

Approach:

• You are solution-oriented, results-driven, and show up with passion and enthusiasm. You are comfortable working in an innovative and fast-paced environment – you are a self-starter, organized, appreciate the details, and hold yourself accountable for delivery.

• You have excellent business and technical communication skills with the ability to engage, influence, and inspire to drive disciplined collaboration and alignment – you know how to get the best from large, cross-functional teams.

• You make sound decisions, even in the absence of complete information. You rely on a mixture of analysis, wisdom, experience, and judgment when making decisions using appropriate decision-making criteria and principles.

• You are curious with an Enterprise mindset – you connect the dots, and you ask impactful questions. You are not consensus-driven; you thoughtfully, respectfully, and confidently challenge ideas you disagree with.

• You care about your users. You strive to build and deliver solutions that meet customer expectations while balancing product and engineering best practices.

• You care about your team. You create opportunities for your team to lead and grow through a focus on feedback, development, and accountability. You value and contribute to team culture and foster a sense of belonging.

• You have a positive attitude and maintain a sense of humor in the face of challenges and/or setbacks.

Qualifications

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Job: Product

Primary Location: US-New York-New York

Other Locations: US-Arizona-Phoenix

Schedule Full-time

Req ID: 24012519