Job Information
Peckham, Inc Spanish Speaking Entry Level CSR- Days/ in Phoenix, Arizona
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6484227
DUTIES AND RESPONSIBILITIES
Providesuperiorcustomer service by answering incoming calls in a timely manner
Followestablishedpoliciesand proceduresto respond and route calls appropriately
Gather information to determine customers needs; apply problem solving skills and resolve the inquiry/request effectively
Log customer information intoa databaseensuring data entry is accurate and complete
Accessknowledge baseper customer request for information
Verify and record demographic data with caller and escalate customer issues as appropriate
Maintain and improve quality results by adhering to standards and guidelines
Handle inquiries and requests in a courteous and professional manner, including calls received in crisis situations
Control the pace and flow of the inquiry/request and manage call time effectively
Follow protocol and apply sensitivity and discretion in handling confidential information
Promote Peckhams vision, values, and services to all customers and stakeholders
Assist in maintaining organization wide quality standards
Flexibility in work hours and shifts including some weekends as needed
Accept other relatedjobs/duties as assigned
MINIMUM QUALIFICATIONS
High School Diploma or equivalent
At least 18 years of age
U.S. Citizen
Proficient in theEnglishand Spanishlanguage(writtenand verbal)
Ability to pass a thorough background check screening (credit and criminal history) to determine fitness for a federal security clearance
Proficient computer skills (MS Office, keyboarding speed and accuracy, internet-based research)
Oral and written communication skills sufficient to facilitate clear and accurate information exchanges with customers
Ability to take direction within a team setting and complete teamrelatedwork promptly