Job Information
Institute of Electrical and Electronics Engineers Contact Center Associate II (N0403) in Piscataway, New Jersey
Contact Center Associate II (N0403) - 240159 : OPS-B30
Description Job Summary The IEEE Contact Center Representative will be responsible for responding to member and customer inquires received by e-mail, Chat, bulk mail, phone, and interdepartmental. Interact and partner with internal and external customers of multi-cultural backgrounds. The incumbent in the role provides prompt and professional high quality service and solutions to clients. He/She will assume ownership and accountability for resolution of all inquiries, attend ongoing training to develop job skills, products/services knowledge, and Contact Center skills. He/She recommends process improvements for optimal service; participate on teams in support of the department objectives and other responsibilities as designated by the department supervisor. This position is under general supervision and typically reports to a Supervisor. Key Responsibilities
Qualifications Education
Work Experience
Skills and Requirements
Other Requirements: As defined in IEEE Policies, individuals currently serving on an IEEE board or committee are not eligible to apply. PLEASE NOTE: This position is not budgeted for employer-sponsored immigration support, this includes all persons in F (both CPT and OPT), J, H, L, or O status. ='For information on work demands and conditions required for this position, please consult the reference document, "Physical, Mental, and Work Environment Standards for IEEE Positions." This position is classified under ' Category I - Office Positions '. ' 'IEEE is an EEO/AAP Employer/Protected Veteran/Disabled ' '=============================================== ' 'Disclaimer: This job description is proprietary to IEEE. It outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management’s right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons. '
Job : Customer Service Primary Location : United States-New Jersey-Piscataway : Schedule : Full-time Job Type : Regular Job Posting : Sep 10, 2024, 7:46:08 AM
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