Institute of Electrical and Electronics Engineers Summer Intern - User Support Services in Piscataway, New Jersey
Summer Intern - User Support Services - 230271 : N/A
The User Support Services intern position is a blend of technical support, troubleshooting skills and customer service. The intern will provide support via phone and in person, to all levels of IEEE staff and will work with User Support Services team members to resolve customer issues, assist with hardware/software installations and computer setups. The intern will ensure proper recording and closure of all issues. Support of Windows OS, Mac OS, various mobile devices and hardware is expected. Previous Help Desk or Desktop Support experience is a plus.
Respond to/resolve issues or requests within defines SLA's. Work may be performed with frequent interruptions and multitasking may be required. The User Support Services intern needs to be able to interface with non-technical users and provide easy to understand instructions.
Education: Current college student studying Computer Science or similar major.
Skills and Requirements:
Job : Technology
Primary Location : United States-New Jersey-Piscataway
Schedule : Full-time
Job Type : Temporary
Job Posting : Nov 20, 2023, 9:09:35 AM
Req ID: 230271