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Pittsburg State University invites applications for the position of Police Communications Specialist in University Police and Parking Services. The primary function of the Police Communication Specialist is to perform duties in an emergency communications center on a specific shift.

Duties and Responsibilities

45% Dispatch

• Operate and utilize the in-house computer system, 911, and Security Network computer systems by rapidly and accurately make complete entries into these systems.
• Operate and monitor a Dictaphone recording system.
• Monitor alarm and warning systems involving audio and visual alarm indicators to include intrusion, fire and the National Weather Service and Civil Defense warnings.
• Route emergency response units to proper locations and disseminates emergency information to proper personnel.
• Operate a radio base station, transmitting and receiving messages with emergency services personnel and agencies in accordance with FCC regulations and following established procedures.
• Monitor and comprehend the content of simultaneous, multiple voice transmissions while monitoring multiple radio frequencies to include University Police frequencies; Pittsburg Police, Pittsburg Fire, Crawford County Sheriff, Crawford County ambulance, and be able to identify frequencies by observing multi-colored light indicators on the radio console or hearing and distinguishing voices and/or tones.
• Transmit and relay information to responding units and shift supervisors in an accurate and concise manner.
• Log pertinent information and monitor the status and locations of on-duty units.

20% Monitor the Emergency 911 system and respond to calls

• Answer telephones, including phones consisting of business lines, University enhanced 911 and direct emergency lines.
• Use proper communication techniques in answering inquiries; dealing with complaints prioritizing by importance; and calming excited or verbally abusive callers.
• Dispatch emergency services, to include police, fire and ambulance, as needed.
• Make telephone notifications to personnel and administrators as appropriate or requested relaying pertinent information.
• Log phone calls as required.

15% Data entry and NCIC

• Operate a highly technical data transmission and retrieval computer system by properly using a data entry terminal to send, relay, and receive information from other criminal justice agencies.
• Apply appropriate computer codes, formats and policies.
• Maintain certification in NCIC computer usage by passing the NCIC test given by the Kansas Control Point with a minimum score of 85%.
• Provide general information as requested by emergency service responders, administrators, and the general public.

15% Daily Interactions

• Maintain individual equipment in accordance with departmental regulations.
• Manage the total communications operations which will frequently involve multi-tasking such as answering/prioritizing multiple phone calls, making rapid, independent dispatch decisions based on appropriate rules, regulations, policies, and procedures
• Interact with departmental personnel, other emergency agencies, and the University community to establish and maintain effective working relationships.
• Assist the public by providing necessary/requested information concerning the University, departmental policies and procedures, and other job-related topics.

5% Training and Other Duties As Assigned

• Participate in training as directed by supervisor and/or the department.
• Make supervisor aware of areas in which training or instruction would be helpful.
• Perform r lated job duties as required.
• Work special/emergency assignments as directed, which may involve being called in to work or being held past the normal shift schedule with little or no advance notice.
• Work extended hours without an opportunity for relief, when working major University events, and/or disaster sites.