Join a Top Children’s Hospital in a dynamic role focused on enhancing efficiency, quality, and patient outcomes primarily in the ambulatory care operations. As a Business Process Analyst, you will collaborate with cross-functional teams to identify, analyze, and implement strategies that streamline workflows, reduce waste, and elevate the patient experience. You will use data-driven methodologies and Lean principles to assess current processes, develop improvement plans, and be the project manager to achieve the desired goals.

Key Responsibilities:

• Conduct assessments of ambulatory operations to identify opportunities for process optimization.

• Collaborate with clinical and administrative teams to design and implement process improvements.

• Utilize Lean, Six Sigma, and other methodologies to develop solutions that improve efficiency and patient care.

• Track performance metrics, analyze data, and report on project outcomes.

• Facilitate training sessions and workshops to drive continuous improvement across ambulatory operations

• Bachelor's degree in Business, Mathematics, Statistics, Health Care, Management or related field with two years of data analysis and/or systems configuration experience required OR a Master's degree in related field with one year of data analysis and/or systems configuration experience required

• Strong knowledge of Cognos, Crystal Reports, Excel, and other statistical software packages preferred

• Experience with recruitment and/or business process systems (IBM Business Process Manager, applicant tracking systems, candidate relationship management tools) preferred

• Basic understanding of programming languages (HTML, CSS, Java script, SQL) required

• Advanced mathematical skills required Ability to re-engineer processes to positively impact productivity in terms of timeliness and accuracy required

• Ability to analyze financial and clinical results and to comprehend forecasting models required

• Well-informed and conversant with general business, economic, and clinical matters required Licensure, Certifications, and Clearances:

• PMI's PMP Certification or Business Architect Certification required or completion of UPMC Health Plan PM Certification within one year from date of hire.

• UPMC Health Plan Lean Six Sigma Green Belt Certification required or a comparable program meeting the ASQ Green Belt certification standards within one year from date of hire.

• Act 31 Child Abuse Reporting with renewal

• Act 33 with renewal

• Act 34 with renewal

• Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran