Reference #: R2646 Job Type: Regular

We are seeking a Facilities Specialist to provide support for the daily operations of the Facilities Services organization. The Facilities Specialist will provide excellent customer service support through JIRA work order system as well as through daily interaction with customers and stakeholders. Develops new work processes as well as identifies areas for continuous improvement.

May perform any or all the following duties:

Answer phone calls, greet visitors, monitor entrance, and check in visitors through security visitor application.

Serve as main point of contact for the Facilities service requests.

Monitor activity in JIRA work order system, (entering, updating, and closing work orders)

Issue visitor badges

Direct callers and provide information to clients, RAND staff, and other visitors and callers.

Notify employees when guests arrive.

Use Excel to create and analyze Facilities metrics as requested.

Create, update, and maintain various spreadsheets and databases as needed.

Interact with vendors and couriers and direct accordingly.

Manage commuter incentives, including tracking, onboarding and offboarding employees, and troubleshooting issues.

Assist with office-wide communication.

Assist with employee and visitor reservations of workspace and conference rooms.

Schedule meetings

Create and submit Security logs as needed.

Assist with training and documentation.

Work collaboratively with support staff across sites to trouble shoot issues.

Deliver large items, packages, and stock general service areas.

Assist in conference room furniture configurations.

Assemble miscellaneous products and furniture.

Other duties as assigned.

Qualifications

Computer: PC, Microsoft Office Suite - Word, PowerPoint, Excelproficiency

Excellent written and verbal communication skills

The ability to pass a pre-employment background check.

Superior customer service skills

The ability to stand or sit for long periods of time.

Must be able to build and move furniture and move freely inside and outside the office building.

Education

High School Diploma or GED required.

Experience

1 to 2 Yearsof relevant experience.

Clearance:

Current possession of a U.S. security clearance, or the ability to obtain a U.S. security clearance, is required.

Salary range: $37,100-$53,900 RAND considers a variety of factors when formulating an offer, including but not limited to, the specific role and associated responsibilities; a candidate's work experience, education/training, skills, expertise; and internal equity.This position is overtime eligible. Successful candidates will be offered employment in a specific title, as determined by the candidate's education and experience. In addition, RAND provides strong benefits including health insurance coverage, life and disability insurance, savings plan, paid time-off and more.

Equal Opportunity Employer: race/color/religion/sex/sexual orientation/gender identity/national origin/disability/vet

Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity