UPMC Magee-Womens Hospital is seeking a Full Time Patient Services Representative to support OP Oncology!

This position will work Monday through Friday daylight hours. Hours are subject to change based on business needs.

A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence.

Responsibilities:

• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing

• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference

• Schedule or connect patient to resources to schedule for ancillary services at checkout

• Assist patients in education of financial responsibility and connect them to advocacy resources as needed

• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries

• Promote MyUPMC patient portal and assist patients in registration when applicable

• Collect copayments and any other applicable patient payments at the point of service

· Completion of high school graduate or equivalent is required.

· Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.

· Two years of experience in a medical / billing / fiscal or customer service function is preferred.

· Customer service experience is preferred.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran.