Reference #: 3110780 Who are we? The Community Builders, Inc. (TCB) is an entrepreneurial real estate developer and owner. Our mission is to build and sustain strong communities where all people can thrive. We envision a world with vibrant, safe and inclusive neighborhoods where all people live in healthy homes with equitable access to resources and opportunities to pursue their dreams, and we work to make that vision a reality. Founded in 1964, TCB currently owns/manages 12,000+ units of rental housing across the Northeast, Mid-Atlantic, and Midwest. OVERVIEW: The Resident Relocation Coordinator is a key member of the Relocation strategy for an occupied renovation in East Liberty, Pittsburgh, PA. The Resident Relocation Coordinator will work with the Relocation Team to oversee the daily relocation tasks required while working closely with residents to prepare and assist them with all required relocation activities. The position involves regular communication with residents, third-party vendors, including cleaners, moving and pest control companies, and data collection and tracking. A positive attitude and a solutions-based approach are expected when providing relocation support to clients and residents. The Resident Relocation Coordinator represents TCB at community events and helps move our mission and reputation forward. RESPONSIBILITIES Reporting to the Relocation Team, the position will: Participate in surveying residents to understand their relocation needs and relocation preferences. As part of the assessment process, take an inventory of tenant belongings and furniture, taking note of large furniture, infestation, clutter, and hoarding issues. Participate in and facilitate resident and community meetings and drop-in sessions to discuss the relocation process and resident relocation rights and benefits. Prepare and distribute appropriate notices to residents regarding the relocation program, and ensure proof of resident receipt for notices are received and on file as required. Provide relocation counseling and assistance in compliance with applicable Federal, State, or local regulations. Implement relocation policies as outlined in the approved relocation plan. Work with the Relocation Team to provide weekly and monthly reports to consultants and the development team. Regularly update and maintain relocation files, various databases, and relocation tracking reports. Conduct pre-inspection of units to ensure they meet decent, safe, and sanitary requirements before offering them a comparable relocation unit. Notify residents of the move-in date and provide ongoing contact and support to ensure they are prepared to move. Check-in with residents at least 30 days before moving and follow up weekly and daily prior to the renovation date. Schedule, coordinate, and supervise moves and other move-related tasks, including pest inspection and unit turnover as needed. Work closely with construction, property management, development, and moving contractors to ensure residents vacate their units per the relocation schedule, be available to residents in the hospitality suite, and ensure units are properly secured at the beginning and end of every workday. Implement procedures for minimizing resident property damage, including inventorying furniture and taking photos or video, and serve as the initial point of contact regarding resident claims of damage or loss. In the event of property damage or missing belongings, serve as a liaison between the resident and moving company to facilitate timely resolution of the claim. Interface with residents' family, friends, or social services providers to ensure seamless delivery of services and address relocation challenges. Serve as a TCB representative to local, state, federal, housing agencies, and community groups. Ensure relocation files contain required documentation and the data-tracking system is updated regularly. Complete all tasks identified in the relocation st ategy and perform other duties as assigned. Education & Experience Experience in relocation services or social services or other similar fields preferred. Experience working with seniors and/or affordable housing communities is preferred. Provide verbal interpretation and written translations if the resident population requires communication in specific languages. Must have excellent customer service, interpersonal, verbal, and written communication skills. Able to work with diverse populations and communicate effectively with numerous stakeholder groups, including staff, clients, and residents. Ability to lift up to 20 lbs, work in adverse weather conditions, and stand for extended periods of time. This is an active, on-site position, that will require you to make home visits throughout the work day. Must have the ability to walk and stand for an extended amount of time, and climb up to 5 flights of stairs. Self-directed and able to work independently. Have a propensity to learn. Knowledge of Microsoft Office and Excel. Be a creative problem-solver. Excellent organizational skills. Must be able to pass a pre-employment criminal background screen. Preferred Trainings: Trauma Informed Care Cultural Competency Mental Health First Aid Geriatrics or related training HIPPA EEO Statement: The Community Builders, Inc. is an equal opportunity employer. We actively seek a diverse staff reflective of the community we serve. Job Type: Full-time, Temporary (This position is estimated between 4 and 6 months, depending upon project schedule (July - November); with opportunity to extend into 2025 also depending upon workload) Pay: $24.00 - $28.00 per hour Benefits: Not Eligible; contingent on period of time in the role Schedule: Monday through Friday 7:30 AM to 4:30 PM, Some weekend availability may be required Ability to commute: Pittsburgh, PA; Reliable Transportation is required Work Location: In person, on-site in East Liberty