Job Summary

Do you want to make a meaningful difference in the quality of healthcare? Omnicell is empowering health systems and pharmacies to radically transform the way they manage medications, so they can achieve the vision of the Autonomous Pharmacy. Join us as we build on our powerful combination of advanced automation, predictive intelligence, and expert services to create a safer future for patients­ one where medication errors are a thing of the past. You'll be joining an organization whose culture encourages individual development, rewards intellectual curiosity, and embraces an inclusive environment. Join our growing company and help shape the future at Omnicell!

As a Services Enablement Advisor, your primary responsibilities are to support the sales team by engaging in pre-sales activities, identifying project scope, creating project timelines, understanding the sales pipeline, and delivering statements of work (SOW) that align with resource capacity. You will work closely with the Professional Services teams to ensure successful project execution and customer satisfaction.

Responsibilities

• Collaborate with multiple Sales stakeholders to identify project scope, pre-booking deliverables, and implementation methodology

• Engage in pre-sales activities such as product demonstrations, scoping calls, and customer meetings

• Create project timelines and work with the Professional Services team to ensure successful project execution

• Deliver statements of work (SOW) that clearly outline project deliverables, timelines, and expectations

• Basic knowledge of the sales pipeline to ensure adequate opportunities are identified, progressed, and forecasted accurately

• Align statements of work to current resource and supply chain capacity to ensure deliverables can be met

• Work as a liaison between internal Omnicell teams and customer project team to deliver all project planning documentation to the Professional Services aligned project team

• Assist in the creation and delivery executive of level presentations regarding project deliverables, timelines, and expectations

• Manage customer escalations and difficult conversations

• Support Sales and Professional Services goals by ensuring customer satisfaction and project success

Required Knowledge and Skills

• Balance of drive, business acumen, and interpersonal skills.

• Have a positive, professional demeanor and presentation in all internal and customer interactions.

• Highly motivated self-starter who takes initiative.

• Problem solver with a flexible mindset delivering scalable solutions.

• High EQ, a consultative mindset, and close attention to detail, with excellent communication (oral and written) skills

Basic Qualifications

• Bachelor's Degree in Business Administration or a related field and 3+ years of pre-sales engagement or client-facing project management experience in software solutions industry

• In lieu of Bachelor's degree, 6+ years of pre-sales engagement or project management experience in software solutions industry

• Demonstrated a successful track record of leading or managing multiple projects simultaneously while achieving positive business outcomes

• Experience working with CRM systems such as Salesforce

Preferred Qualifications

• Master's Degree

• Demonstrated a successful track record of leading or managing multiple projects simultaneously while achieving positive business outcomes

• Experience working in a Professional Services or Consulting organization

• Experience working in the healthcare IT or technology industry

• Understanding of enterprise software solutions and implementation methodologies

Work Conditions

• Minimum 25% domestic travel.

• Work across multiple time zones

• Extended hours in front of a computer and using video technology

• Must be willing and able to support work during non-business hours, including weekends and holidays as customer needs dictate

• Standing/sitting for prolonged periods of time may be required

Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”  

Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy. 

Our guiding principles inform everything we do: 

• As Passionate Transformers , we find a better way to innovate relentlessly. 

• Being Mission Driven, we consistently deliver on our promises. 

• Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation. 

• Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.

• Intellectually Curious, eager to think deeper to learn and improve.

• In Doing the Right Thing , we lead by example in ALL we do. 

We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster diversity and inclusion, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.

About The Team

Omnicell is dedicated to fostering a diverse and inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at Recruiting@omnicell.com .

At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.

Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.

Job Identification: 3487

Job Category: Customer Success

Posting Date: 12/04/2024, 2:22 AM

Job Schedule: Full time

Locations: Cranberry Township, PA, United States

Charlotte, NC, United States

Chicago, IL, United States

Indianapolis, IN, United States

Kansas City, MO, United States

Pittsburgh, PA, United States

Plano, TX, United States

Tacoma, WA, United States

Tampa, FL, United States

Washington, DC, United States

Job Level: Experienced

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.