Technical Trainer

Omnicell is seeking to fill a remote Technical Trainer role. The Technical Trainer will provide expert product-specific training to customers in support of Omnicell central pharmacy and point of use solutions.

Major Responsibilities

• Deliver high-quality and effective training that adheres to training industry and Omnicell training standards. Provide special or customized training when required.

• Develop and deliver additional training classes to meet the needs of the business.

• Deliver classroom-based trainings at the customer location or from the office in Cranberry Township, PA.

• Partner with the Instructional Design team to design, develop, and deliver training that meets customer and employee needs. Participate in quality assurance audits to ensure that documentation and training tools are accurate and understandable from a user standpoint.

• Maintain high levels of customer satisfaction to ensure effectiveness of training. Solicit training satisfaction feedback and implement program changes, as needed. Provide customer feedback and requests for product enhancement received during training to technical product management.

• Define and analyze customer challenges and recommend solutions to management.

• Demonstrate active departmental engagement and leadership in collaborating with management and other team members to develop and implement final solutions.

• Identify and build relationships with appropriate subject matter experts to acquire product knowledge and/or troubleshoot issues.

• Demonstrate good judgment about when to ask for help from senior team members or management about customer issues.

Required Knowledge/Skills:

• Demonstrate excellent training facilitation skills.

• Detail-oriented, independent, and able to adjust to changing priorities.

• Understanding of technical concepts and setup in support of healthcare systems.

Basic Qualifications:

• Four years of healthcare experience

• Two years of experience working as a hospital pharmacy technician

• Two years of experience in one or more of the following areas: the ability to troubleshoot hardware and software systems, hardware break-fix support and/or repair, hardware and software product implementations, or training on hardware/software systems.

Preferred Qualifications:

• College degree

• Certification as a pharmacy technician

• Healthcare software product implementation and/or support, healthcare IT management, or healthcare IT consulting.

• Experience with Omnicell Pharmacy products.

• Microsoft Office proficiency.

• Project management experience.

Work Conditions:

• The position is field based.

• Position requires 75% or more overnight travel.

• May require long periods of sitting, standing, and staring at a computer screen.

Since 1992, Omnicell has been committed to  transforming pharmacy care  through  outcomes-centric innovation  designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”  

Our comprehensive portfolio of _ robotics, smart devices, intelligent software, and expert services _ is helping healthcare facilities worldwide _ to improve business and clinical outcomes_ _ as they move closer to the industry vision of the Autonomous Pharmacy. _

Our guiding principles inform everything we do: 

• As Passionate Transformers , we find a better way to innovate relentlessly. 

• Being Mission Driven, we consistently deliver on our promises. 

• Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation. 

• Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.

• In Doing the Right Thing , we lead by example in ALL we do. 

We value creating an inclusive culture and a healthier world through ESG initiatives, Employee Impact Groups, learning, well-being programs, and more. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.

Job Identification: 2735

Job Category: Packaging Support

Posting Date: 05/01/2024, 7:50 PM

Job Schedule: Full time

Locations: Pittsburgh, PA, United States

Job Level: Experienced

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.