Our Opportunity:

Chewy’s Pharmacy Organization is calling for a dynamic Program Manager to join our team. This individual will serve as the leader of multiple projects including new product launches, new operational capabilities, and new business strategies. The Program Manager plans, coordinates, directs and supervises internal teams, subcontractors and vendors for multiple projects, ensuring they complete work on time and within budget, and is the central point of communication to all collaborators. This individual must be highly organized with a deep understanding of all aspects of projects owned. The Project Manager ensures that safety, quality, and operational systems are ready on time and on budget. In addition to project execution, the Program Manager will also lead in the standardization of the process documentation and standard work that drives a successful launch. This includes detailed follow-up after launch, robust lessons learned analysis, and continuous improvement of the launch process. The ideal candidate will combine deep operational expertise with strong program management skills to deliver the highest standards of quality and operational efficiency.

What You’ll Do:

• Project Planning:

• Prepare, publish, distribute and maintain a project timeline with landmarks for all cross-functional partners

• Create bid packages, negotiate any revisions to vendor bids, and facilitate project scope changes

• Prepare a concise and thorough commissioning plan and acceptance testing, managing commissioning activities of vendors and ensure operations acceptance

• Project Execution:

• Monitor project progress, incorporate resolutions to potential project delays and communicates project status to leadership on a timely basis

• Ensure smooth and consistent communication and exchanges of data between operations, vendors, and internal partners

• Monitor fulfillment of contract requirements to ensure quality and timeliness of services/deliverables

• Travel as a project manager is required and depending on the current project assignment(s) could range up to 25%

What You’ll Need:

• Education:

• Bachelor’s degree in business administration, Project Management, or a related field.

• PMP or other relevant project management certification is preferred.

• Active pharmacy technician registration in home state or ability to obtain and maintain such registration while in role.

• Experience:

• Minimum of 3-5 years of project management experience, preferably within a start-up or high-growth environment.

• Proven track record of successfully managing technical projects from initiation to completion.

• Skills:

• Strong analytics and communications background (e.g., math, statistics, quantitative methods, and verbal and writing proficiency)

• Perform business requirements analysis and design

• Act as the primary liaison between operations leadership and vendors

• Perform gap analysis between physical processes and future operations needs and have the ability to vet project requests and prioritize them accordingly.

• Build structured prioritization and change management processes

• Identify and recommend operations improvement opportunities to meet ever increasing business requirements

• Comprehensive computer application skills – Office, Project, CAD

• Cross functional team management experience

• Must have experience and knowledge of warehouse operations, manufacturing and/or materials handling systems

Bonus:

• Experience with ticketing systems or process management tools.

• Knowledge of vendor compliance processes.

• Relevant experience in E-commerce, supply chain, logistics, or vendor management.

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com .

If you have a question regarding your application, please contact HR@chewy.com .

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