Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Credit Risk Review (CRR) group , led by the Head of CRR, is responsible for independently evaluating the USAA Federal Savings Bank’s (Bank) credit risks of exposures from both lending and non-lending activities to opine upon the effectiveness of first line and second line of defense credit risk management practices and credit quality in fulfillment of regulatory expectations for safety and soundness.

• CRR reports administratively through Bank Audit Services, functionally to the USAA and Bank Boards of Directors, is governed by the Enterprise CRR Policy and the Interagency Guidance for CRR Systems

• CRR conducts its work through execution of its programs in adherence with the CRR business plan. The CRR Programs include but are not limited to Continuous Monitoring, Periodic Reviews, and Portfolio Assessments.

• Results are reported to executive & senior management, the USAA Board of Directors, the Bank Board of Directors, and the Bank Credit Risk Management Committee

We are currently seeking a highly skilled and experienced Business Support Analyst Senior to join our team. In this role, you will be responsible for analyzing business information to identify areas for improvement and develop strategies to optimize operations. The ideal candidate will play a crucial role in supporting key business functions and providing recommendations to help achieve our strategic objectives.

The right person for this position will work closely with and report directly to the Head of CRR to enhance business performance, set accountability metrics, track progress monthly, and drive various project management activities. Proficiency in PowerPoint and Excel is a must, as well as strong organizational skills, attention to detail, and excellent communication abilities. The successful candidate will not hesitate to ask questions, follow-up on tasks, and challenge leadership when necessary.

• Experience communicating strategic insights to executive leaders and other partners on a routine basis

• Ability to capture information and shape into insights

• Possess intellectual curiosity and enjoy solving difficult business problems in innovative and creative ways

• Demonstrate the ability to work and deliver with limited supervision

• Works well individually and in teams, shares information, and supports colleagues

If you are a proactive and meticulous individual with a passion for business excellence, we want to hear from you!

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is located in Plano TX.

What you'll do:

• Develops and maintains an understanding of overall complex business functions with in-depth knowledge of specific areas/functions and related activities.

• Guides in development of business goals and objectives to exploit all distribution channels, leverage use of data, and simplify processes.

• Provides operational support on current complex processes and supports business operations and management in finding opportunities and solutions to meet current and future business needs.

• Validates information and works with other groups to include presentations of detailed findings, alternatives and recommended actions.

• Participates in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.

• Maintains broad system knowledge, stays ahead of on all system improvements, identifies training needs and implements plans.

• Maintains broad business knowledge, stays ahead of on key business strategies & initiatives and finds opportunities for support and enablement.

• Assists with the documentation of new and revised departmental procedures.

• Captures information for complex processes, analyzes data and trends, identifies root causes, and develops work products.

• Serves as a resource to team members on called out issues of a routine nature.

• Reviews and analyzes reports and provides recommendations to improve matrix and reporting controls,

• Develops and analyzes additional ad-hoc reports as needed by Management and or Regulatory Agencies.

• Contributes on policies, standards, risk management and controls related to relevant processes.

• Ensures risks associated with business activities are optimally identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations.

• Detailed knowledge in a wide variety of systems coordination, process/product review initiatives and the development of management information requirements for related business functions.

• Knowledge of business operations and systems/business requirements processes.

• Experience facilitating and driving collaboration to common understanding of business requirements and driving standard enterprise wide business processes.

• Knowledge of business analysis tools for ex: MS Visio MS Excel, Tableau, SQL.

What sets you apart:

• Expert level skills with Microsoft office; PowerPoint, Excel, Outlook, and Word

• Enthusiastic, self-motivated, effective under pressure, and willing to take personal ownership, responsibility, and accountability

• Excellent interpersonal communications and effective writing, organizational, and analytical skills

• Validated work principles such as initiative, innovativeness, attention to detail, and a focus on results

• Certifications in Project Management or Process Improvement (PMP, ProSci, Six Sigma Black Belt or relatable industry certifications.)

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990 - $172,000 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.