Description

We are offering a contract to permanent employment opportunity for a Desktop Support Analyst in Plano, Texas. With a focus on the IT industry, this role will involve the delivery of technical support, problem-solving, and training for end-users. The role also includes the installation and configuration of computer systems and software, as well as the maintenance of IT documentation. Apply today to learn more about this exciting opportunity!

Responsibilities:

• Deliver technical support to end-users through various channels, including phone, email, and in-person interactions

• Troubleshoot and resolve issues relating to computer hardware and software

• Install, configure, and test computer systems, peripherals, and software applications

• Conduct routine maintenance on computer systems and networks

• Update computer software and operating systems as required

• Document and track all support requests and resolutions in a systematic manner

• Contribute to the development and maintenance of IT documentation and knowledge base

• Conduct training and provide guidance to end-users on computer systems and software

• Maintain an inventory of hardware and software assets

• Utilize skills in Cisco Technologies, Citrix Technologies, Computer Hardware, Database, Dell Technologies, Backup Technologies, and Configuration Management

Requirements • Proficient in Cisco Technologies

• Demonstrated ability in Citrix Technologies

• Strong knowledge of Computer Hardware

• Familiarity with Database systems

• Competence in Dell Technologies

• Proficiency in Backup Technologies

• Experience with Configuration Management

• Ability to troubleshoot and resolve hardware, software, and connectivity problems

• Excellent interpersonal skills to assist non-technical users

• Strong written and verbal communication skills

• Ability to work independently and in a team environment

• Ability to prioritize and manage work under pressure

• Strong organizational skills and attention to detail

• Bachelor's degree in Computer Science, Information Technology, or related field is preferred

• Relevant professional certifications are a plus

• Willingness to keep up-to-date with the latest technology trends and innovations. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .