Job Description

An employer is looking for a Technical Support Analyst to work remotely. Your primary responsibility will be to support the clients learning management system, LearnNow. You will take tickets via the web portal/ chat functions, and work with end users to resolve system issues. These issues will mostly surround around access, login issues, UI functional issues, etc. You will partner with multiple other internal teams to escalate as needed and partner with 3rd party vendors as needed for configuration related items.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

1-2 years experience in service desk/ technical support

Application support experience

Experience with ticketing systems (ServiceNow)

Incident management and triage experience

Experience utilizing knowledge base and training material A+ certification

LMS experience (LearnNow)

ServiceNow Experience null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.