Plano Town Center (31064), United States of America, Plano, Texas

Principal Process Manager

Do you love building and pioneering in the process design & management space? Do you enjoy solving complex business problems in a fast-paced, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who solve real problems and meet real business needs. We are seeking Process Managers who are passionate about running well managed processes & continually looking for ways to innovate what we do. As a Capital One Process Manager, you’ll have the opportunity to be on the forefront of driving major processes across several organizations while collaborating with smart and passionate leaders.

As a Principal Associate Process Manager supporting the Financial Services Technology Command Center, you will help manage and support the command center processes. Responsibilities will include documenting, monitoring and running critical process points as defined by business policies and standards. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time. You may also lead or engage in critical departmental or cross-functional organizational initiatives and projects.

Responsibilities

● Acts as a liaison between the FS Tech organization and partner teams including Finance, Recruiting, Supplier Management, HR, and Enterprise Tech to achieve labor strategy goals

● Proactively identifies process inefficiencies and works with customers and partner teams to develop and execute solutions

● Works with Tech leadership team monthly to craft, manage, and report out staffing updates for a 2,000 person organization

● Approves and prioritizes labor requests for both associate and non-associate labor across the organization to ensure recruiting activities are focused on highest impact initiatives & meet our overall labor strategy

● Tracks and manages interviewer participation, inventory of certified interviewers, including the identification and training plan for new interviewers

● Provides labor-related inputs to monthly & quarterly business and regulatory reviews

A qualified candidate will have:

• Demonstrated that they can improve processes and deliver well managed and scalable solutions and intent resulting in flawless and sustainable execution

• Ability to effectively communicate and influence partners across the company and across multiple levels of the organization.

• Excellent communication skills, attention to detail, and the ability to adapt to change quickly.

• A solid grasp of process management concepts

• Strong analytical and technical skills, including experience working with data and automation tools. High proficiency in Google Sheets & Tableau

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 3 years of Process or Risk Management experience

• At least 1 year of Continual Improvement experience

Preferred Qualifications:

• Bachelor’s Degree

• 4+ years of Process Management experience

• 4+ years of Project Management experience

• 1+ years of experience working with Product and Technology teams

• Process Management training and certifications (Lean, Six Sigma)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).