Plano 6 (31066), United States of America, Plano, Texas

Principal Process Manager

As a Principal Process Manager at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes within the recently launched Navigator Platform to ensure we are providing the best customer experience in the industry, while upholding the Capital One standards & policies. You would be responsible for leading a small but mighty team of 2 Principal Coordinators and/or Associates.

Do you thrive in understanding how things work? Do you have excellent communication and collaboration skills? Do you enjoy diving into data to help you formulate directions and decisions? Are you not afraid to bring new ideas to the table & challenge the status quo? Are you digitally curious, with a drive to learn more about the applications used across Navigator Platform? If you answered yes to all these questions, then this process management role may be a fit for you!

Responsibilities:

• Direct ownership of critical business processes as a Process Owner, supporting process managers with designing and implementing process improvements, managing risks, establishing and maintaining formal process documentation, and improving control effectiveness

• Monitoring and sharing performance insights to stakeholders (such as senior business leaders and accountable executives) and business partners.

• Owning and managing issue resolution.

• Establishing an environment of continuous improvement where we are constantly leaning into technology to drive standardization and improvements.

• Coach and train junior PM levels on processes, performance targets and goals

• Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify and involve the right stakeholders to correct breakdowns.

• Perform parts of the process as needed

• Establish an environment of continuous improvement where we are constantly leaning into technology to drive standardization and improvements.

• Foster a culture of openness & collaboration

Note: This exempt role follows the hybrid model. Associates are expected to come into the office 3 days a week across Tuesdays and Thursdays, reserving Mondays and Fridays as company-wide virtual days.

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 3 years of experience in People leadership

• At least 3 years of experience in Process Management or Risk Management

Preferred Qualifications:

• 2+ years of experience in Auto Financing Industry

• 4+ years of experience in Process Management

• 5+ years of experience in People leadership

• 2+ years of experience in basic coding or data visualization (e.g. SQL, Tableau)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).