Job Information
Intuit Supportability Specialist in Plano, Texas
Overview
We are seeking a highly skilled and motivated Supportability Expert to join our team. The ideal candidate will demonstrate skills encompassing customer advocacy, product expertise, complex problem solving, operational rigor, and effective communication. This role requires an in-depth understanding, and ability to identify customer needs that contribute to the development of end-to-end solutions to improve usability, customer experience and influence retention.
What you'll bring
Experienced working customer escalations, Tier 2, 3, and next level chat with product escalations
Proven track record of recent accomplishments relative to role
Proactive thinking with AI skillsets, and proven troubleshooting skills
Strong communication skills, and customer focused
Customer-obsessed with a passion for delivering and advocating for incredible customer experiences
Self-motivated and results -driven individual, highly committed to continuous learning and development
Ability to manage multiple priorities within a fast-paced environment
Experience in data analytics. Able to synthesize multiple data sources, detect themes, and identify root causes. Can translate findings into meaningful business opportunities
Strong ability to quantify the impact of proposed or implemented changes
Excellent verbal and written communication skills
Ability to simplify complex topics, inspire confidence, and drive appropriate outcomes for internal and external customers
Passion for technology and eagerness to learn new skills to grow and ignite innovation
Ability to develop and communicate technical and business requirements, business cases and other findings at all levels within an organization
Strong skills in MS Office applications, Data analytics tools and desire to learn and utilize new technologies and AI capabilities
How you will lead
Exhibit customer obsession and seek to understand customer needs, problems and goals by utilizing data and customer insights
Role model and embed Intuit values and behaviors into all outcomes delivered
Utilize internal processes, tools, and systems for on-time delivery while managing and accessing deliverables with metrics
Continuously challenge the effectiveness of internal processes, tools, and systems, recommending and driving changes with speed and clarity
Demonstrate a deep understanding of the organization's strategy and priorities that support business outcomes
Actively and appropriately influence and support cross-functional teams
Seek guidance for prioritization and review of deliverables when appropriate
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
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