This role will lead a team of talented designers who collaborate with our customers to create impactful websites, gift cards, and other design-related projects for their businesses. In addition to managing the team, the Head of Customer Design will handle customer escalations, strategize and execute growth for the team, collaborate with different teams throughout the company, and maintain as well as pitch, secure and execute new partnerships for the Customer Design team. This role requires a strong understanding of design principles and a strong ability to cross-collaborate with a multitude of teams.

Position reports to Pleasanton, CA- Onsite position

Employee Perks & Benefits:

• 15 days PTO

• 9 company holidays

• Reimbursement program using any of Vagaro services.

• 401k retirement plan with matching

• Healthcare, dental & vision plans for individuals and families

• Life insurance, supplemental programs

• Tuition reimbursement program

• Discounted tickets program

• Doordash Dash Pass

• On-site fitness center

• Work/Life & EAP services

How you will contribute:

• Lead a team of designers to create compelling and visually appealing designs that align with customer expectations.

• Collaborate with customers to understand their design needs, objectives, and competitive landscape.

• Provide guidance on the team's work, including logo creation, color palettes, and typography.

• Handle customer escalations and ensure timely resolution and follow-up.

• Develop and execute strategies to grow the customer design team, including talent acquisition, training and development, and project prioritization.

• Collaborate with different teams, including marketing, product, engineering, support, sales & customer loyalty.

• Maintain existing partnerships and actively seek new business opportunities to expand the customer design team's reach and capabilities.

• Stay up-to-date with industry trends, emerging technologies, and best practices in design.

Who we are searching for:

• Bachelor's degree in graphic design, visual communication, or related field.

• Proven leadership experience in managing and motivating design teams.

• Proficient with CRM systems (i.e. Zendesk) and BI and reporting tools (i.e. Power BI)

• Excellent communication skills, both verbal and written, to facilitate effective collaboration with customers and colleagues.

• Ability to think critically and creatively.

• Ability to work independently and as part of a team.

• Strong attention to detail and ability to prioritize and manage multiple projects simultaneously.

• Experience in working with customers in a creative capacity, preferably in the online/digital industry.

• Excellent problem-solving abilities and adaptability to changing project requirements.

• Preferred: Experience with industry-standard design software, such as Adobe Creative Suite

• Preferred: Strong understanding of design principles, typography, and color theory.

About the Company:

Vagaro, Inc. develops an all-in-one business management platform and a powerful online marketplace for the salon, spa, and fitness industries. More than 80,000+ businesses in the United States, Canada, UK, and Australia use Vagaro's cloud-based software to manage all aspects of their operations. Consumers choose Vagaro to search for and book services in their community at their convenience. Vagaro is easy-to-use and works on any device. Learn more by visiting https://www.vagaro.com/pro.

Equal Opportunity Employer:

Vagaro takes pride in being an Equal Employment Opportunity and affirmative action employer. We foster an inclusive environment where individuals are evaluated without discrimination based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.

Privacy Policy:

Privacy Notice for Employee and Applicant Data

Your Privacy Matters!

At Vagaro, we are committed to protecting the privacy and security of your personal information. Before you proceed with your application, we encourage you to review our Employee and Applicant Privacy Notice.

By submitting your application, you acknowledge that you have read and understood our Privacy Notice. This document outlines how we collect, use, disclose, and protect your personal information during the recruitment and employment process.

Privacy Notice: https://www.vagaro.com/pro/vagaro-employee-and-applicant-privacy-notice