Description We are in search of a Customer Service Representative to join our team based in Plymouth, Massachusetts. As a Customer Service Representative, your main role will be to ensure seamless customer interactions by effectively managing inquiries and processing orders. You will also be tasked with maintaining vendor relationships and ensuring accurate invoicing. This role offers a contract to permanent employment opportunity.

Responsibilities:

• Ensure efficient and accurate processing of customer orders

• Respond promptly and professionally to customer inquiries, including researching order fulfillment status

• Foster and maintain relationships with vendors, including preparation of vendor invoices

• Collaborate with the outside sales team to deliver strategic solutions for customers

• Manage customer service tasks and inquiries about products

• Accurately maintain customer records and monitor their accounts

• Utilize CRM systems, such as Salesforce, for customer management

• Answer inbound calls and handle both inbound and outbound calls as necessary

• Perform data entry tasks and manage email correspondence

• Use Microsoft Excel and Word for various tasks, and schedule appointments as required Requirements • Demonstrated experience in answering inbound calls professionally and effectively.

• Proven track record in a call center customer service role.

• Exceptional customer service skills with a customer-first mindset.

• Proficiency in data entry tasks with high accuracy levels.

• Ability to handle email correspondence with customers promptly and professionally.

• Experience in both inbound and outbound calls, ensuring excellent customer service at all times.

• Advanced knowledge of Microsoft Excel for data organization and analysis.

• Proficient in using Microsoft Word for documentation and correspondence purposes.

• Experience in order entry and processing, ensuring customer orders are handled efficiently.

• Ability to schedule appointments accurately and manage multiple schedules simultaneously. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .