About Accolade Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com. Accolade's Accolade Care Team is currently a Full Time Registered Nurse. Applicants will be required to work 1pm to 10pm CST. If you have telephonic experience, working in a high volume Inbound and Outbound setting, triage experience, long with experience in cardiac/pulmonary, oncology, med/surg, GI, or BH with a Compact Nursing licensure and willing to be licensed in every state, this position is for you!! As an AccoladeCare Registered Nurse, you will be a vital member of the AccoladeCare team, playing a significant role in managing acute and chronic conditions. Creating lasting relationships is the foundation from which our AccoladeCare team is derived. Accolade Personalized Healthcare has a network of "virtual first" primary care providers (vPCP). Our AccoladeCare team will support our patients in "virtual first" primary care or local primary care delivery when appropriate or requested. Our goal is to be proactive by getting to know our patients personally, which will allow us to support them at a holistic human level. A day in the life... OPERATIONAL: * Leverage technology to proactively outreach to patients with complex, chronic medical conditions at a set frequency to monitor for self-management, reinforce disease management and identify the need for earlyintervention * Serves as the primary contact for patients in need of clinical support. * Identify health conditions needing urgent intervention, determine next best steps, and escalate patient needs when appropriate * Correspond with patients in whatever method is most suitable for them (phone, email, in-app) * Continuously educate patients to understand their treatment plans and when to contact their provider * Evaluate acuity to prioritize patient needs for acute and high-risk patients alongside Health Coach within the AccoladeCare team * Accompany and collaborate with critical external stakeholders and care team members during an acute or high-risk patient's transition of care * Guide patients to resources to educate them on their specific health conditions * Assure all acute or high-risk patients have an accurate and current care plan and ensure the AccoladeCare team is executing them * Ability to identify key trigger points to smoothly transition patients back to vPCP after referral/s or acute healthcare needs * Be available when patients need us * Follow-up and do the leg work when appropriate * Help patients to address barriers to care * Learn about the lives of patients allowing us to customize the support we provide to them and their families * Provide options to care and support patients when making treatment decisions * Educate patients to be effective/efficient consumers of healthcare by preparing them for visits, tests, and procedures * Educate and empower patients, so they confidently navigate the healthcare system * Analyze the impact of patient engagements to provide meaningful data back to patients * Any other duties needed to help drive to our Vision, fulfill our Mission, and abide by our Organization's Values What we are looking for... * Must have a compact state Registered Nurse (RN) license with a minimum of 4 years Required. Experience in cardiac/pulmonary, oncology, med surg (GI), or BH is a plus) * Willingne s to be cross-licensed in states not covered by a compact license. * Care Coordination & Transition Management Certification a plus * Possesses excellent problem-solving skills and an ability to overcome systematic hurdles to fulfill patient needs * Help patients identify complications and signs/symptoms that can lead to hospital admissions and readmissions * Exceptional collaboration skills * Outstanding understanding of chronic disease management, complex medical conditions, and conducting phone assessments to assess chronic conditions * Experience and comfort with multitasking * Contentment with uncertainty * Effective communication and teaching skills * Ability to listen, talk and type all at once * Empathetic, critical thinking * Commitment to quality and continuous improvement * Demonstrated ability to use Microsoft Office (Word, SharePoint, PowerPoint) * Strong self-management * Excellent written and verbal communication skills with proven ability to communicate with individuals at various levels within the organization * Ability to perform well under pressure, adapt to change, and meet deadlines in a fast-paced, dynamic, evolving environment * Aptitude for critical thinking/problem solving * Demonstrated attention to detail * Exemplifies compassion while meeting business needs * Adaptation; champion of change * Data-driven and fact-based: focused on getting to the best answer for clients * Detail-oriented, inquisitive, problem-solving in nature * A team player capable of working effectively with individuals throughout the organization What is important to us: Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is: We find joy and purpose in serving others Making a difference in our members' and customers' lives is what we do. Even when it's hard, we do the right thing for the right reasons. We are strong individually and together, we're powerful Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way. We roll up our sleeves and get stuff done Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there. We're boldly and relentlessly reinventing healthcare We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time. Accolade at a glance... Accolade provides personalized health and benefits solutions designed to empower every person to live their healthiest life. We help millions of people and their employers navigate the complexities of the healthcare system with empathy, expertise and through exceptional service while supporting them in lowering the cost of care and improving health outcomes. Accolade blends technology-enabled health and benefits solutions, specialized support from Accolade Health Assistants® and Clinicians and access to expert medical opinion services for high-cost treatment decisions. We consistently receive consumer satisfaction ratings over 90 percent and have been recognized by Inc. Magazine as a Top Place to Work 2020 and Business Intelligence for Excellence in Customer Service 2020. Please visit us on LinkedIn, Twitter, Instagram and Facebook and at accolade.com. Hiring Range $83280-$97160 Annual Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location. Benefits * Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO. * HDHP medical plan with generous employer contributions towards an HSA * 401(k) Retirement Plan with matching employer contrib