Serve as the first point of contact for company's customers and provide a human touch to all customer interactions.

Liaison between company's customers and staff.

Serve as a Vietnamese-English interpreter to assist staff members in effectively communicating and understanding customers' needs.

Train staff members in customer service skills and client care.

Manage company's social media presence.

Make appointments for customers and assign work to appropriate staff members.

Greet customers and direct to the correct station.

Respond to all customer inquiries in a polite and timely manner.

Conduct quarterly review with staff members based on customers' feedback.

Listen to and address customers' concerns, issues and questions.