Overview

Pay: $26.50/HR

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff and Management Team Members (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Staff-Mgmt-11.6.23.pdf)

The Customer Service Supervisor will manage assigned facility, and the hourly workers assigned to the facility.

Specific responsibilities include work scheduling of all personnel, establishing work standards, conducting site

evaluations, audits, overall inventory/equipment usage, overtime control, employee performance appraisals,

troubleshooting/problem solving, orientation, training of agents and support personnel, customer relations,

and special project work as requested. Description for Internal Candidates

Schedule:

Swing shift: (Wed- 5:30pm-11pm, Thurs-2pm-11pm, Fri- 1pm-11pm, & Sat 1pm-11pm)

Job Description

• Demonstrate quality leadership in meeting performance plans.

• Demonstrate and promote company culture, values, and management philosophy.

• Coach supervisors and assist in conducting employee reviews and administering disciplinary actions.

• Conduct curricular and practical training for multiple individuals on a scheduled basis in a classroom setting as well as on the job.

• Establish and maintain effective lines of communications with the client and facility personnel to ascertain that their needs and requirements as related to the customer service contract are being satisfied.

• Control expenses within area of responsibility.

• Evaluate and justify supplies, equipment, and purchases as needed.

• Plan, organize, direct, coordinate, and supervise functions and activities of the department.

• Establish customer service standards and flow.

• Ensure compliance with regulatory agencies.

• Maintain an environment that is sanitary, attractive, and in orderly condition.

• Other tasks as assigned.

Minimum Requirements:

• Excellent interpersonal skills.

• Demonstrated proficiency with general business acumen.

• Strong service/quality attitude.

• Ability to analyze and interpret scheduling and other data.

• Ability to plan, organizes, prioritize, and achieve effective time management.

• Ability to work well under pressure and meet established goals and objectives.

• Strong public speaking skills.

• Sense of urgency and ability to meet deadlines; self-directed.

• Motivate and train staff.

• Strong computer skills to include Microsoft Office, Windows, and Power Point.

• Experience managing supervisors and frontline staff in customer-service operations preferred.

REQNUMBER: 95160

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.