Description:

Summary: In this position you will perform general patient access and registration duties in EPIC Practice Management, such as, answer telephones, make appointments, process referrals, maintain provider templates and appointment schedules, verify patient demographics and insurance coverage. Perform general patient account management duties, such as, obtain prior authorization for services, process items in the appropriate work queues to complete registration and enter service capture data. Ensure patient accounts and coverage structures meet standards and billing requirements of various payors. Function as liaison to Patient Financial Services and the Health Plan. Communicate with external government payors and employers, as necessary. Work directly with patients on billing related matters and provide fee estimates to patients for medical services. Explain co-pays, cost shares and any other applicable fees. Day to Day Job Duties: - This team will be on the phone taking 100+ calls a day. - Will be responsible for answering calls and providing a high level of customer service, having the ability to multi task, and be able to utilize a computer, utilize two monitors at a time. - On the specialty care customer service team they will be receiving a wide ranges of calls, but the majority of them will be about scheduling / canceling appointments. Customer service agents will be looking at their guidelines and sending messages over to the clinics to schedule or cancel. - There will be a routing system to transfer patients who may need to speak with a different department or have an emergency. All team members are provided with a guidelines that gives them details on how to help patients and where to transfer them if need be. - These guidelines are on SharePoint and they go in and click on symptom and then read the information and streamline for calls to other areas. For example, a patient or member may be calling in about a specialty appointment (optometry, dental or dermatology) or pharmacy and this team will help get them to the correct specialty clinic or department. - The majority of these calls are inbound, but candidates need to be flexible to support outbound needs as well as business needs fluctuate. Candidates will have support from their team leads.

Skills:

microsoft office, customer support, Customer service, Data entry, Call center, Inbound call, Medical, Csr, Medical terminology, Health care, Patient access, Patient service, communication and organization skills, Customer service call center, Insurance, Customer care, Epic, Insurance verification, Patient registration, Schedule appointments

Top Skills Details:

microsoft office,customer support,Customer service,Data entry,Call center,Inbound call,Medical,Csr,Medical terminology,Health care,Patient access,Patient service,communication and organization skills

Additional Skills & Qualifications:

Looking for candidates with 1-3+ years of customer service/call center experience. If candidates do not have call center experience but have relative phone experience, please run it by me! Best candidate is someone who has previous Healthcare Call Center experience, but healthcare is not required. - Need to be comfortable on the phones and be able to provide a professional customer service to new and existing patients with Kaiser. - Must be proficient at using computers and be skilled in talking on the phone and entering in data at the same time/ multitasking. The team will provide this team with two screens, must be able to navigate. - Will need to be able to navigate through systems quickly to avoid long hold times. - Will be utilizing the Epic system (healthcare software), but will be trained on this. - Must be able to provide empathy to patients and listen to their needs to be able to help them to the best of their abilities. - Empathy is huge, and patient experience huge priority to Kaiser. Being able to identify if this patient is calling for an emergency and to call clinic directly.

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.