Housecall Providers https://www.housecallproviders.org/

Housecall Providers is a Portland area nonprofit organization and one of the largest providers of medical care exclusively in the home in the Western United States. We are proving every day that in home medical services for homebound and chronically ill patients can improve health outcomes, increase patient comfort, reduce health care costs and increase provider satisfaction. We are a proud part of the CareOregon family of health organizations.

Our Mission

Improving lives by bringing health care home.

Our Vision

To sustainably transform home-based medicine so all homebound adults and those living with serious illness have access to care that improves their quality of life.

Our Values

Compassion and respect, authentic relationships, collaboration, courage, social justice.

Diversity Statement

We embrace the diversity of our employees, patients, and those who care for them. Through awareness and advocacy, we are working to create health equity by recognizing and reducing barriers that affect non-dominant groups within Housecall Providers and our communities at large.

The quadruple aim is real at Housecall Providers

In home medical care for homebound patients is proven to increase patient comfort, improve health outcomes, reduce health care costs and increase provider/care team satisfaction. Housecall Providers has saved Medicare millions of dollars, while providing better care to our patients, ensuring greater patient comfort, improved health outcomes and care team satisfaction. With the population aging, more people are suffering from multiple chronic conditions and degenerative diseases. This trend will continue as roughly 10,000 baby boomers a day enter the Medicare system.

If you receive an offer of employment for this position, it is contingent on the satisfactory completion of a pre-employment background check, immunization review, and drug screen (including THC/Marijuana). CareOregon is a federal contractor and must comply with all federal laws.

Job Title

Licensed Practical Nurse/Intake and Triage - Hospice

Department

HCP-Hospice

Exemption Status

Non-Exempt

Requisition #

24544

Direct Reports

N/A

Manager Title

Hospice Clinical Supervisor

Pay & Benefits

Estimated hiring range $ 68,000 - $83,000/year, 5% bonus target, full benefits.

www.careoregon.org/about-us/careers/benefits

Posting Notes

This hybrid position works Friday to Monday, 10-hour shifts. 75% of work will be done remotely, providing telephonic nursing triage, and 25% of work will include seeing patients in the field.

Job Summary

This position is responsible for providing clinical triage support to patients, families, and caregivers as well as supporting the hospice field staff and informing the clinical staff if a home visit is needed. This position also reviews clinical documents including medication records and referral information as part of the hospice intake process as well as providing phone support in the hospice office as needed. This position will also include support for the field nurses when needed, including phones calls, and focused visits, under the direction of a RN and per the plan of care.

Essential Responsibilities

• Manages all incoming phone calls for hospice.

• Under direction of an RN, reviews all incoming referrals and collaborates with clinicians to gather necessary information to determine appropriateness for hospice services. Collaborates with Medical Directors and hospice leadership as needed.

• Collaborates with RN and other members of the hospice office regarding referrals to ensure timely intakes are scheduled.

• Provides telephonic triage support to patients, families, caregivers as needed for Hospice field staff and advocates for patient needs through support and communication with hospice IDT.

• Assists in reviewing and assigning RN case manager and Hospice team to new referrals.

• Under direction of an RN, makes patient visits as needed for back-up and support.

• Gathers and reviews medical records and medication list for accuracy.

• Responsible for documentation in the electronic medical records, assuring accuracy, completeness and compliance with regulations, certification standards, legal and ethical standards according to policies and procedures.

• Assists with hospice chart reviews, as requested.

• Orders DME, medications or supply refills through PBM/3rd party vendor, as appropriate and in line with the practice standard.

  Organizational Responsibilities

• Perform work in alignment with the organization’s mission, vision and values.

• Support the organization’s commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.

• Strive to meet annual business goals in support of the organization’s strategic goals.

• Adhere to the organization’s policies, procedures and other relevant compliance needs.

• Perform other duties as needed.

  Experience and/or Education

  Required

• Graduate of an accredited LPN training program

• Current unencumbered LPN license in the State of Oregon

• Minimum 1 year experience in hospice, palliative care/oncology, geriatrics and/or home health

• Experience providing triage support for patients

• CPR certification at hire or within 6 months in position

  Preferred

• Minimum 2 years’ experience in hospice, palliative care/oncology, geriatrics and/or home health

  Knowledge, Skills and Abilities Required

  Knowledge

• Knowledge of Federal, State and Local regulations, Hospice Medicare Conditions of Participation, and HIPAA privacy rules and regulations

  Skills and Abilities

• Demonstrates ability in case management, nursing and counseling in a home-based setting

• Practice within the scope of license, certification or registration, where applicable, and as required by law and regulation

• Must have general computer skills and a working knowledge of Electronic Medical Records systems, MS office, Outlook, and the internet

• Excellent interpersonal skills

• Ability to tolerate and manage grief

• Ability to work both independently and collaboratively

• Ability to work under pressure to meet deadlines

• Ability to take initiative and utilize innovative techniques and ingenuity

• Ability to interact with various departments throughout the organization

• Ability to work flexible hours, if needed

• Ability to plan, prioritize and coordinate multiple projects or tasks

• Ability to work effectively with diverse individuals and groups

• Ability to learn, focus, understand, and evaluate information and determine appropriate actions

• Ability to accept direction and feedback, as well as tolerate and manage stress

• Ability to see, read, hear, speak clearly, sit, and perform repetitive finger and wrist movement for at least 6 hours/day

• Ability to lift, carry, push, pull, bend and/or pinch small objects for at least 3 hours/day

  Working Conditions

  Work Environment(s): ☒ Indoor/Office ☒ Community ☐ Facilities/Security ☒ Outdoor Exposure

  Member/Patient Facing: ☐ No ☒ Telephonic ☒ In Person

  Hazards: May include, but not limited to, physical, ergonomic, and biological hazards.

  Equipment: General office equipment and/or mobile technology

  Travel: May include occasional required or optional travel outside of the workplace; the employee’s personal vehicle, local transit or other means of transportation may be used.

  Schedule: Occasionally required to work more than 8 hours per day.

  Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment.

  Veterans are strongly encouraged to apply.

  We are an equal opportunity employer. CareOregon considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.

  Visa sponsorship is not available at this time.