Manager, Business Services - Portland, Oregon - #112307

Date: Jun 7, 2024

Location: PORTLAND, OR, US, 97232

Company: PacifiCorp

Join Our Team!

PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

General Purpose

Manages the day-to-day operations of a geographic territory, region, location or functional unit that has a significant impact on corporate, business unit, or organizational objectives. Establishes and implements business objectives, strategies, and plans. Manages and allocates financial and employee resources. Responsible for selecting, coaching, and developing employees and responsible for management of employee salaries. Implements and supports Company programs and policies.

Responsibilities

• Promote a customer first culture and commit to delivering outstanding results for customers.

• Coordinate with senior executives and functional leaders to facilitate efficient and accurate review and implementation of complex business contracts and related customer service initiatives with financial impacts. The complex billing contracts and initiatives require in-depth knowledge of cross organizational operations.

• Leads business transformation of complex billing

• Researches, defines, and establishes transformational complex billing benchmarks.

• Actively monitors complex billing error risks and is owner of risk mitigation.

• Determine critical tasks, establish sequence of events, identify teams, timelines, and outcomes, and produce project plans.

• Maintain complex manual calculation models used to bill sensitive commercial and industrial customers, Identify, and implement model enhancements.

• Monitors industry technologies and best practices for opportunities to further enhance business programs.

• Ensures processes promote high data integrity standards. Identifies opportunities to improve data quality.

Responsibilities Continued

• Guides day-to-day activities of analysts to refine and develop new complex billing models.

• Serve as the billing subject matter expert for all six-state tariffs that apply to complex billing customers.

• Act as external facing point of contact for commission staff, third parties and other interveners; including providing testimony including coordination of data responses for regulatory rate filings Manage customer statement employees and supporting process including statement delivery, vendor performance, billing messages, and communications.

• Responsible for making sound decisions in the management of a department regarding the utilization of resources, by identifying initiatives that will increase the productivity and effectiveness of these resources.

• Oversee the development and implementation of improvements on existing processes.

• Ensure data integrity and process compliance across the business.

• Define scope and develop boundaries required for new business process developments being driven into the Unit as a result of changing business environment.

• Hire, coach, mentor, and develop employees, forming a synergized team focused on customer centricity.

• Review and evaluate employee performance and prepare annual reviews.

Requirements

• Bachelor’s Degree in Finance, Accounting, Business Administration or a related field; or the equivalent combination of education and experience.

• A minimum of seven years utility experience in engineering, operations, finance, or business planning.

• A minimum of three years direct people management experience.

• Management skills including the ability to initiate and establish objectives, develop and execute policy, direct and prioritize resources, and recommend and oversee development or implementation of systems, programs, or processes.

• Advanced communication and interpersonal skills to interface with team members and customers to promote positive customer outcomes.

• Leadership and teamwork skills to negotiate with and influence peers and senior officers on policy and strategic issues.

• Communication and interpersonal skills including ability to manage and motivate employees, use oral and written communication to create a vision, communicate strategy, and effectively interface with other Company leaders.

• Knowledge of the company’s strategic plan, regulatory and political environment, as well as the company’s policies, procedures and practices, and applicable federal, state, and local laws and regulations.

• Track record of delivery skills.

Preferences

• Advanced Degree.

• Extensive knowledge of distribution systems at the senior management level.

Additional Information

Req Id: 112307

Company Code: PacifiCorp

Primary Location: Portland, Oregon

Department: Customer Care

Schedule: Full-Time

Personnel Subarea: Exempt

Hiring Range: ​​​​​​​$115,900 - $136,300.00

This position is eligible for an annual discretionary performance incentive bonus of up to 15% of salary.

Benefits: Health care, retirement, paid time off, tuition assistance, paid short-term and long-term disability, paid bereavement leave. For more information, please visit: https://careers.pacificorp.com/content/New-Benefits-Page/?locale=en_US

Employees must be able to perform the essential functions of the position with or without an accommodation.

At PacifiCorp, we celebrate diversity, equity and inclusion. PacifiCorp is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.​​​​​​​

All offers of employment are contingent upon the successful completion of a background check and drug screening.