Nurse Practitioner or Physician Assistant Clinical Manager Location

US-OR-Portland

Job ID 299883

Pos. Category Medical - Advanced Practice

Pos. Type Full Time Overview

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve. As a Clinical Manager, you will provide primary medical direction and coordination of professional healthcare services in a clinical setting, under the direction of the Regional Medical Director, consistent with Concentra's medical protocols and in accordance with Concentra policies, practices, procedures and applicable regulations. Such activity will ensure the delivery of affordable, efficient, responsible and accountable healthcare of the highest quality to business, industry and patients.

Responsibilities

Spends 100% of time in a center providing direct patient care, leading by example, and creating an exceptional patient experience Under the direction of the Center Medical Directors or designated Staff Physicians participates in managing medical treatment activities of the center and coordinating activities of the center with those of other centers Responsible along with the Center Leadership Team for creating an environment of clear responsibility, authority, autonomy and accountability that energizes and encourages the staff to perform at their personal best Mentors back office staff to enhance existing competencies and develop new ones through education/training opportunities; demonstrates patience, skill and helping others succeed Assures support staff properly implements clinical policies and procedures Ensures documentation in the medical record is timely and reflects appropriate assessments and reassessments specific to patient needs Meets with the Regional Medical Director and/or Area/Associate Medical Director on regular bases to discuss quality of patient care and reviews medical policies, procedures, records and performance of the center Assures compliance with licensure, certification, and accreditation Participates in the hiring process for Center Administrators, Therapists and back-office personnel prior to offer of employment being extended Provides budgetary report to guarantee medical responsibility can be adequately met by operations Sponsors inter-disciplinary collaboration through personally demonstrated attributes of leadership. Effectively uses a cross-functional team approach to enhance center results Analyzes reports, test findings, results of examinations, and diagnoses condition; prescribes or administers treatment; oversees maintenance of case histories, health examination reports, and other medical needs Develops, implements, and monitors medical surveillance protocols for client companies Participates with the Therapy Director in the orientation of all new center therapists Facilitates the development of a team approach of medical care between the therapist and the Clinical Manager Works with the Center Therapy Director and the center Therapy team to implement "best practice patterns" Interacts with outcome assurance to assure cases are being managed by the medical staff in an efficient and appropriate manner In Center Leadership Meetings, reviews clinical effectiveness, occupational reports and plans for clinic growth and development Meets with employers to discuss health and safety needs, and to conduct workplace walk-through and other on-site assessments, which develop effective client relations Communicates with client representative upon seeing employer patients for initial injuries and change of status Participates in the developme t and presentation of educational programs to the client base Participates in new business development Actively responds to client needs, requests, concerns and complaints Provides excellent customer service to all patients, clients and peers while incorporating Orange Book values Dedicated to exceeding customer and patient expectations as measured by NPER/NPS/TATs Ensures accuracy when completing, executing tasks and performing quality assurance checks Ensures accurate, concise, timely and complete documentation of results and paperwork Provides an excellent, compassionate and warm patient experience regardless of patient volume Ability to manage time, prioritize and multi-task in a busy environment Ability to adapt to changing business needs such as scheduling and working additional/different hours/shifts when appropriate Ability to consistently deliver quality care in a busy clinical environment Takes action to assist in other areas and to do what is needed to ensure an excellent patient experience Seeks out opportunities for additional clinical training and self-development in order to consistently provide quality care Effectively communicates with all patients, clients, supervisors and peers while incorporating Orange Book values