Job Information
Canon USA & Affiliates Regional Service Manager (Semiconductor – Lithography products) in Portland, Oregon
About the Role
Are you seeking a new opportunity to work for one of the world’s most admired and respected companies? Located in the Hillsboro, Oregon area, this position will provide ongoing support to customers including installation, warranty and contract support for Canon’s Photolithography products.
This position requires full-time presence at your assigned office(s)/worksite(s)/territory.
Your Impact
Be the point of contact for Canon support teams / service department. Interact with other Canon subsidiaries
Manage daily functions to ensure clients receive assistance with technical aspects of products and services
Respond to escalated customer support issues and manage allocation of resources from other sites or Japan
Implement customer support processes to enhance customer satisfaction including recording maintenance and improving support plans
Coordinate and facilitate meetings with customers and Canon. Prepare meeting notes, action items and presentations
Formulate and revise customer support policies and promote their implementation
Follow through on plans for targeted revenue return by proactively identifying additional sales opportunities for service products (ie spare parts, contracts, etc), and manage the sales process
Update the team on new information related to products, procedures, and trends
Assess support statistics, analyze data and prepare detailed reports with recommendations for improvement
Identify and address staff training and coaching needs, oversee and evaluate the team's ongoing training efforts
Deliver performance evaluations and follow the disciplinary process
Manage budgets as appropriate
About You: The Skills & Expertise You Bring
Bachelors degree in a relevant field or equivalent experience required plus 7 years of related experience and management of 2 or more regular full time employees
CMOS Process, integration and metrology experience in the semiconductor industry, product support field service required
Experience in analyzing and managing budgets through multiple accounts
Intermediate MSOffice experience preferred
May require travel (valid driver's license and acceptable driving record necessary). Additionally, because this position requires driving for company business as an essential function of the job, must remain in compliance with company safety guidelines and policies.
Job may require up to 25% travel
The company will not pursue or support visa sponsorship for this position.
We are providing the anticipated salary range for this role: $96,880 - $145,090
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Company Overview
About our Company -Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us atand connect with us on LinkedIn at.
Who We Are
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We Offer
You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.
And Even More Perks!
-Employee referral bonus
-Employee discounts
-Free morning coffee
-“Dress for Your Day” attire program
-Casual dress (including jeans!) is welcome
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you can’t get anywhere else
†Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.
Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
All applicants must reside in the United States.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers’ sitehttps://www.usa.canon.com/about-us/life-at-canon ( https://www.usa.canon.com/about-us/life-at-canon) , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us athttps://www.usa.canon.com/about-us/life-at-canon ( https://www.usa.canon.com/about-us/life-at-canon) .
#CUSA
Posting Tags
#PM19 #CUSA #LI-NF1 #LI-ONSITE
Location US-OR-Hillsboro | US-OR-Portland
Company Canon U.S.A., Inc.
Requisition ID 32335 Category Engineering Position Type Full-Time
Canon USA & Affiliates
- Canon USA & Affiliates Jobs