This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2204096

*Job Summary:\ *Under limited supervision this position responds to customer requests for information regarding classes at the Workforce Training Center and records the information into the computer for registration purposes by performing the following duties. Performs work independently evenings and Saturdays.

Job Description linked below; (some job boards may not include active links so please clickApplyor gowww.nic.edu/jobsto see full details);

Customer Service Representative II.docx

Minimum Qualifications\ Education and Experience: High school diploma or general education degree (GED); and a minimum of two years of full time, or four years of part time related experience and/or training is required.

Knowledge, Skills, and Abilities:\ Excellent customer service and interpersonal skills\ Excellent organizational, time management, and follow-up skills.\ Ability to work effectively both independently and with a small team.\ Ability to communicate effectively (oral and written).\ Highly proficient phone skills with the ability to accommodate customer/student needs and enrollments over the phone\ Ability to maintain and consistently demonstrate a positive attitude, high level of integrity and respect for others.\ Proficient skills using Microsoft Office applications, especially Outlook, Word, PowerPoint, and Excel\ Ability to operate standard office equipment including phone, fax, copier