JOB DESCRIPTION

JOB TITLE: Clinical Application Specialist I (Radiology/ Laboratory)

DEPARTMENT/DIVISION: Information Technology

STATUS: Full Time, Exempt REPORTS TO: CIO

DATE: 6/2/2024

Premier Medical Group of the Hudson Valley is comprised of more than 400 dedicated team members who make patient care a top priority every day.

As an all-specialty medical practice, Premier Medical Group offers depth of care in both medical and surgical specialties in the fields of urology, gastroenterology, cardiology, rheumatology, neurology, podiatry, dermatology, gynecology, and internal medicine, including pulmonology, endocrinology, nephrology, and family practice.

We offer a full range of competitive benefits to our employees, including comprehensive medical insurance, dental and vision coverage, several voluntary benefits, generous paid time-off, paid holidays, 401K/profit sharing contribution, tuition reimbursement, and much more!

If you’re looking to join a team of exemplary employees, you’re committed to providing exceptional patient care, and you represent our core values, then we encourage you to explore our current openings.

POSITION SUMMARY:

The Clinical Application Specialist will be responsible for overseeing the daily operations of the Radiology and Laboratory systems clinical and technical environments. The responsibilities include, but are not limited to, communication and facilitation between radiology, laboratory, ordering clinicians and IT staff. QA maintenance, and other duties as assigned. Works with IT and vendors to complete planning, organizing, implementing, upgrading and control of RIS/PACS and Laboratory applications. Establish end to end knowledge of RIS/PACS and Lab environments (hardware/software/network) and be capable of troubleshooting all aspects of the implementation.

DUTIES AND RESPONSIBILITIES

• Incident management

• Perform activities related to support of technology.

• Leads team to optimize the utilization of systems.

• Communicate effectively with department, organization, and external entities. Must possess excellent interpersonal skills, which includes communication (both written and verbal)

• Deliver timely and high-quality problem resolution and escalation services. Provide solutions for users.

• Lead projects with a team centric approach.

• Escalation point of contact for Desktop/Helpdesk and other support staff.

• Request fulfillment: Providing Tier client support for hardware, software, and network services.

• Provisioning: Assisting with the architecture, implementation, and maintenance environments.

• Maintenance: Coordinating and scheduling vendors and maintenance providers.

• Break/fix management: Troubleshooting hardware and software issues.

• Service level agreements: Managing desktop support SLAs.

• Vendor relationships: Managing vendor relationships.

• Exceptional analytical and technical aptitude.

• Strong organizational, time management, and problem-solving skills.

• Patient inbound /outbound workflow within application environment.

• Merging RIS/PACS Studies.

• Troubleshoot HL7 interfaces.

EDUCATION & EXPERIENCE

• College or technical school graduate, or similar direct appropriate work experience, or an appropriate combination of education, certification, and experience in a related field from an institution.

• Minimum of (1-3) years of progressive direct work experience.

• HL7 communication and testing knowledge.

• DICOM Communications and testing knowledge.

• Experience in both IT and clinical application environments.

• QUALIFICATIONS & REQUIREMENTS

• Inter-office travel mandatory

• Work environment may be occasionally hectic and stressful.

• Heavy telephone contact and heavy support ticket documentation

• Heavy technology research and self-learning.

• Team based knowledge sharing environment.

• Experience in implementing information systems in various clinical application areas preferred.

• Work requires skills in researching, analyzing and compiling data.

• After hour and weekend support required during projects and support issues.

• On call support.

• Flexible in work assignments.

Premier Medical Group is an Equal Opportunity Employer