Analytical Services Manger Situation in organisation Reports to: NA Bostik R&D Director Direct reports: NA Bostik Analytical Services Team Job dimensions Headcount - 7 direct; 8 total Member of R&D Leadership Team Responsible for management Analytical Laboratory, including: Provides professional input on selection and purchasing of instrumentation and specialized analyses Responsible for maintenance and repair of analytical equipment With team, manage equipment supplier relationships Supports Quality Management System Provides input on work flow process and documentation for the Analytical Laboratory Works within established safety guidelines and seeks continual process and safety improvements Occasional travel required (Activities Analytical Service Management Perform complex analyses on multiple projects. These projects include support of R&D and EHS projects, support of sales and marketing projects, technical support for operations and technical support for customers where specialized testing is involved. Projects support all business units in multiple geographies. Development and documentation of analytical testing procedures Development and execution of instrumentation and capability plans Development, execution, and documentation of calibration and verification procedures Acts as a liaison with outside professionals for contract testing. Organize and lead regular meetings team Define individual objectives of team to align to company vision/goals. Align with NA R&D leadership team members on resource allocation to support their business needs. Lead and develop a balanced team to ensure they are qualified to meet company vision/goals and keep them motivated. Build a development plan for each member of the team to insure each person has a clear career path. Define, implement, and monitor individual objectives. Drive the team to further the culture of innovation and continuous improvement. Maintain relationships with internal and external customers. Promote safe practices for the Analytical Laboratories. Context and environment Analytical Services manager involves directing efforts of Analytical team to complete, in timely fashion, analytical service requests supporting all four GBUs. Support primarily for NA & LATAM sites and R&D & TS teams. Role also requires ensuring systems and practices are up to date, equipment is kept calibrated and operating, and team is trained on newest techniques. Requires expertise in multiple chemistries/product families and multiple business units with independent aggressive business plans. Involves balancing resources between longer-term research projects and unpredictable / variable immediate technical crises. Requires ability to communicate with multiple functions/geographies and levels of education/technical expertise. Accountabilities Analytical Services Management Support scale up of new technologies including development specifications as well as QC and other methods to ensure product / raw material quality and consistency Support sales, marketing, and Tech Service in developing technical relationships with key customers To support specialized testing capabilities for Bostik Americas, with coordination from other global Bostik and Arkema analytical laboratories. This includes providing input on what techniques, equipment and resources are needed, acting as a resource in interaction with outside entities, growing a team of professionals, supporting a process for analytical testing in a safe manner and assuring that data is repeatable and technically sound. Staff development-ability to build a strong and competent staff of professionals to meet Bostik's and BU's business objectives. Create an organizational development plan to align our human capital capabilities without our strategic business goals and objectives. Hire,