Quality Water Specialists, Inc. is a family owned company, in business since 1984, providing products and services that enhance the quality of life for our customers and employees. Do you want the opportunity to be part of a company that is changing lives for the better? If you're looking for a career with a purpose, you've come to the right place!

Customer Service Representative/Scheduler Dispatcher Skill Requirements:

• Exceptional interpersonal communication skills & phone presence with care and compassion
• Reliable, organized, detailed and focused
• Strong working knowledge of Microsoft specifically Excel & Word
• Proven ability to multi-task and work in a fast paced environment
• Ability to work independently and as part of a team
• Ability to handle stressful situations with professionalism and composure
• Possesses proficient and accurate data entry skills
• Team player- strives to build a cohesive, collaborative & goal oriented team
• General knowledge of surrounding area (50-mile radius of Powers, MI)

Customer Service Representative/Scheduler Dispatcher Responsibilities

• Professionally represent Quality Water Specialists at all times
• Respectfully interact with other team members and customers via phone calls, texts, emails and walk-in traffic
• Manage & navigate a web based service program for water treatment industry (training provided)
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Provide accurate information about our products and services
• Resolve customer complaints and issues promptly, ensuring customer satisfaction

Scheduling and Dispatching:

• Schedule and coordinate service appointments for customers
• Dispatch service personnel to customer locations, ensuring optimal use of resources
• Monitor and track the status of service appointments and update customers as necessary

Administrative Tasks:

• Maintain accurate records of customer interactions and service appointments
• Prepare and process service-related documents and reports
• Collaborate with other departments to ensure seamless service and delivery

Perks and Benefits:

• Company training provided
• Competitive starting salary at $15-$17 per hour, based on experience
• Opportunities for growth and career advancement
• Paid vacation 10 days and 2 sick days upon 6 months of employment
• Simple IRA plan with a company match after one year
• Supplemental health insurance also provided after 6 months
• Paid lunch and breaks
• Employee products discount

Company training will be provided!