Customer Care Specialist (Local 57) Carbon/Emery County - REMOTE WORK Sign-On Bonus $200 - #112709

Date: Sep 5, 2024

Location: Price, UT, US, 84116

Company: PacifiCorp

Join Our Team!

Unique Opportunity for Residents of Carbon and Emery Counties (only) in Utah Power Your Career and Work for a Company That Focuses on Customer First Sign on Bonus $200

Join the PacifiCorp Customer Care Team and work from your home office! We are pleased to offer a unique opportunity this to residents located in Carbon and Emery Counties in Utah. PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability, diversity, equity and inclusion. We strive to provide our customers a welcoming experience where their questions are answered, concerns are addressed, and they feel we’re taking a proactive approach to any issue they may have. This position involves resolving incoming call inquiries from customers. Inquiries range from reporting and providing information about power outages, resolve billing questions, complete start/stop service requests, setting up payment arrangements and much more.

General Purpose

• As a remote customer experience agent, you will provide a wide range of solutions and services to residential and business customers in the six states served by PacifiCorp. Our customer care specialists utilize policies, procedures, systems and programs to place various service and emergency orders, answer billing and credit-related questions and handle sensitive customer issues. The training provided will prepare you to assist customer needs, perform research and follow up on customer accounts. This position will also perform additional duties as requested or assigned.

• This position will be considered for remote (work from home) work classification but will be required to participate in required training following hire, which could include onsite training.

Requirements

• High School Diploma or GED Certificate; or the equivalent combination of education and work experience

• A minimum of two years non-sales customer service experience where one-on-one problem resolution was demonstrated, and/or two years of non-sales call center experience.

• Basic proficiency with Microsoft Outlook

• Effective problem solving and decision-making skills

• Effective communication and analytical skills to handle escalated customer situations Proficient use of computers

• Ability to perform basic math calculations Ability to type a minimum of 30 WPM

• Flexible to work shifts within operating hours of 7am-9pm M-F and 8am-7pm Saturday, with potential of overtime All offers of employment are contingent upon the successful completion of a background check and drug screening

Remote Requirements

• Remote work applicants must reside within Carbon and Emery Counties in Utah

• Ability to commute 1-2 times a month during the training period (first 4 months of employment) and as needed for refresher training to our West Valley City location. Expenses incurred for travel will be reimbursed by the company including mileage, lodging and meal expenses.

• A designated residential workspace free from noise, hazards and other distractions Integrity to follow confidentiality guidelines on maintaining customer privacy

• Self-motivated and disciplined to adhere to a structured schedule

• High speed reliable internet connection with minimum speed of 100 Mbps (testing available at www.speedtest.net) (cost of internet service is not provided/reimbursed by company)

• Company-provided computer must be physically connected (hard wired) to a router or modem by a company supplied cable (no wireless connection)

• The company will provide the following equipment: laptop, docking station, monitors, mouse, keyboard, ethernet cable and headset

Preferences

Training hours for this position are Monday-Friday, 9:15am-6:15pm. for the first 90 days and may include mandatory overtime. Following training, shifts are assigned based on customer need and can be anywhere within our operating hours(7am-9pm M-F, 8am-7pm Saturdays and potential of working holidays) Note: shifts won't change day by day or week by week it will be a set shift and most likely a late morning to early afternoon start time

Training will be on site in a location in Price Utah for the first week and remotely following. Commute may be required 1-2 times a month for training to our West Valley City, UT location.

o Note: Company will provide reimbursement for mileage or potential overnight lodging.

At PacifiCorp, we pride ourselves in providing thorough and detailed job training. Training is taught in phases through a virtual setting. This allows you to learn the material, apply it with live customer interactions and collaborate with other employees.

Additional Information

• Competitive pay and premium pay available for overtime hours

• Comprehensive benefits and retirement savings plan (401k) matching 85% of your first 4% and an additional 4% fixed company paid contribution

• Hands on training, ongoing career development, education reimbursement, environmentally focused

• $21.76 starting wage with consistent raises every 6 months as training progresses for first 3 years to reach an hourly rate of $32.69

• Wage scale subject to letters of agreement with IBEW Local 57

• Spanish speaking pays premium available

• We value your unique experiences and encourage our employees to use their voice and be active in the community through our diversity, equity and inclusion programs; employee resource groups; and volunteer opportunities

• Following training, working hours (including breaks and lunch times), will be assigned based on business needs This position is subject to mandatory (occasional) overtime to serve our customer needs.

Benefits: Health care, retirement, paid time off, tuition assistance, paid short-term and long-term disability, paid bereavement leave. For more information, please visit: https://careers.pacificorp.com/content/New-Benefits-Page/?locale=en_US

Employees must be able to perform the essential functions of the position with or without an accommodation.

At PacifiCorp, we celebrate diversity, equity and inclusion. PacifiCorp is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.

Unless otherwise required by law, all offers of employment are contingent upon the successful completion of a background check and drug screening including for marijuana. While marijuana is legal in several states, including Oregon, a positive test for positions in Oregon may disqualify a candidate. The company complies with the laws of Washington and California and only obtains and considers positive tests for marijuana in safety-sensitive positions or those covered by U.S. Department of Transportation regulations.