About Our Organization:

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).

About the Team

The Global Finance Operations (GFO) team is an organization established within Dow Jones to support the global finance operations of Dow Jones, and shared services for NewsCorp HQ and other NewsCorp Companies. GFO provides value by developing and delivering a suite of business solutions and support services that are valued by our internal and external customers. GFO delivers services by leveraging a global delivery model, operational transparency and metrics, industry best practices, and a service-oriented process improvement culture. The vision of GFO is to continue striving to be a world-class global business services organization driven by the desire for excellence in its people, business solutions, execution and partnerships with internal customers. The GFO goal is to be a champion in developing a continuous improvement culture that other parts of the organization recognize and seek out for business support. We are developing a performance-based culture supported by tools, training, and well-defined accountability, where people can build their career or prepare for a role in the wider business or elsewhere within GFO. We seek individuals who can enhance our team with their knowledge, skills, innovation, collaboration and "can do" attitude.

About the Role

The Analyst, GFO, Order Processing is responsible for reviewing and troubleshooting sales orders related to order processing and billing. You will be responsible for ensuring orders are processed accurately within a CRM (Customer Relationship Management)/billing system and in accordance with Sales Order Process (SOP) protocol and other defined business rules. You will also work to improve the processes, find efficiencies, and work toward streamlining processes and systems. You will be based in our Princeton, New Jersey office and report to the Manager, GFO, Order Processing.

You Will:

• Process and manage Trial, Sale and Cancellation orders into CRM/billing system for the complete Factiva, R&C, WSJ Corp and eFinancial product suite and ensure that all business rules are followed.

• Entitle users to services they have contracted for, ensuring they have the correct entitlement in accordance with their contract.

• Assist Disputes, Credit Control, and Accounts Receivable and Finance departments with account and client queries.

• Provide backup and data related to billing for Financial Audits.

You Have:

• 1+ years of experience.

• Positive outlook on change and a flexible approach to the work environment adjusting effectively to new work structures, processes, requirements, or cultures.

• Great attention to detail to ensure every aspect of contracts and terms and conditions are covered.

• Ability to work independently, taking initiative to work through the queues and using best judgment on prioritizing work and what should be flagged on sales orders and contracts.

• Strong interpersonal and organizational skills with a solution-oriented approach to problems and attention to details.

• Ability to accurately follow a large set of procedural guidelines.

• Ability to develop and use collaborative relationships to facilitate the accomplishment of work goals.

• Excellent time and resource management skills to ensure that work is completed efficiently.

• Advanced knowledge understanding internal CRM and Billing Systems.

Our Benefits

• Comprehensive Healthcare Plans

• Paid Time Off

• Retirement Plans

• Comprehensive Medical, Dental and Vision Insurance Plans

• Education Benefits

• Paid Maternity and Paternity Leave

• Family Care Benefits

• Commuter Transit Program

• Subscription Discounts

• Employee Referral Program

Learn more about all our US benefits

#LI-Hybrid

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area: Dow Jones - Finance

Job Category: Finance

Union Status:

Union role

Pay Range: $55,000 - $70,000

We recognize that attracting the best talent is key to our strategy and success as a company.As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates.The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.

Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.

For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

Req ID: 44697