Description We are offering a long-term contract employment opportunity for an Account Coordinator in Providence, Rhode Island, United States. This role focuses on managing customer accounts in both retail distribution and E-commerce industries. Your main tasks will involve processing orders, managing stocks, and ensuring the accurate and efficient delivery of services.

Responsibilities:

• Oversee the management of customer accounts for accurate order processing within retail and E-commerce channels.

• Coordinate with the Inventory Strategist for effective management of out-of-stock items.

• Understand and maintain the product assortment offered to retail customers and manage new item submissions on various account platforms.

• Collaborate with Sales, Product Development, and international teams to verify item specifications for cataloging on trade websites.

• Investigate and resolve order issues, including item specifications, pricing, replenishment needs, delivery dates, and customer compliance.

• Process Overages Disputes by creating orders in our ERP system.

• Work closely with the Operations team to support team and company goals.

• Communicate effectively with co-workers and trade contacts to research and solve problems.

• Collaborate across departments to ensure the successful execution of customer programs.

• Initiate processes for increased operational efficiencies to expand the Operations team’s capacities. Requirements • Excellent communication skills to effectively interact with clients and team members

• Strong customer service skills with a focus on customer satisfaction and maintaining long-term client relationships

• Proven experience in invoice management and processing

• Familiarity with logistics operations

• Proficiency in EDI (Electronic Data Interchange) systems and procedures

• Previous experience as an EDI Specialist is desirable

• Commitment to adhering to company policies and procedures

• Ability to work in a team-oriented environment

• Strong organizational skills with the ability to manage multiple tasks simultaneously

• Problem-solving skills to address client issues and concerns effectively

• Proficient in Microsoft Office Suite, including Excel, Word, and PowerPoint

• Demonstrated ability to learn new software and technology quickly

• Strong attention to detail and accuracy in all work efforts.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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