At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Senior Software Development Engineer, CI/CD - Provo

Why We Have This Role

On the CI/CD team, we enable and empower joyful developer experiences in building and deploying software. The team is composed of passionate engineers who are working on infrastructure and tooling that make the Qualtrics software development lifecycle as easy as possible. Our customer base is composed of 1,000+ Qualtrics engineers that are distributed around the globe. This role will play a crucial role by:

• Mentoring team members.

• Contributing to the vision for the team.

• Designing patterns and systems of scalable software delivery.

• Leading more complex team projects.

How You’ll Find Success

• As an Engineer in Software Engineering on the CI/CD team you will build simple solutions that solve hard tooling, process, and scalability problems.. This is not an ivory tower team: we get down in the trenches of build and deployment with our developers to ensure we truly understand the different challenges they are facing. With that experience and knowledge, you will train and socialize standardized processes that accelerate software delivery across Engineering. You will succeed by:

• Designing and implementing well-crafted, scalable, and maintainable code.

• Building simple solutions to complex problems.

• Using data and metrics to drive decision making, be able to influence and lead others.

• Creating effective working relationships both within and outside the team and across departments (Security, TPM, and more).

• Owning the quality and testing lifecycle.

How You’ll Grow

• Qualtrics is a fast paced, dynamic environment where you will have the opportunity to build on and expand your experience through working on high impact projects, utilizing cutting edge tools and technologies, troubleshooting challenging problems and working alongside like minded and driven technical professionals.

Things You’ll Do

• Design and develop comprehensive CI and CD frameworks, libraries, tools, and processes aimed at improving the Developer Experience from coding to production.

• Secure Qualtrics software supply chain, ensuring all software passing through our build process meets the highest levels of software security.

• Operate code, build, release and deployment platforms like Spinnaker, Gitlab, Artifactory, and Jenkins.

• Build solutions to enable cutting edge technologies such as Kubernetes in a hybrid cloud environment.

• Work closely with, and incorporate feedback from other engineers and product managers

• Promote Developer Experience best practices through tech talks, workshops, training, and documentation, helping to elevate the skills and methodologies used by developers across the company.

What We’re Looking For On Your Resume

• A Bachelor’s degree in Computer Science, Computer Engineering, or related field

• 5+ years of experience developing and operating large-scale software systems

• Experience with Systems Engineering, Infrastructure management and DevOps methodologies.

• Experience with container orchestration technologies like Kubernetes, Helm, and Kustomize

• Experience with build or deployment tools like Gitlab, Github, Jenkins, TravisCI, Spinnaker, Maven, and others

• Experience with software engineering best practices (e.g. unit testing, code reviews, design documents, architecture reviews, root cause analysis)

• Passionate about working with developers and improving their experience and velocity

• A mentality of 'Automate everything!'

• A team player and fast learner, with a focus on driving results through systematic and consistent focus.

What You Should Know About This Team

As an Engineer in Software Engineering on the CI/CD team you will build simple solutions that solve hard tooling, process, and scalability problems. You will drive platform development from roadmap planning through engineering execution to production operations. Qualtrics strives for excellence in the operation and delivery of our services. All our teams operate within a DevOps culture. Some things you will take part in:

• You will ensure our platform exceeds goals for availability, capacity, efficiency, scalability, and performance

• You will dedicatedly monitor end-to-end system performance to identify bottlenecks, potential failures and deliver service capacity planning and demand forecasting.

• You will communicate w/ engineers & partners and describe problems succinctly to enable issue management

Our Team’s Favorite Perks and Benefits

• We take pride in our offices design aiming at cultivating creativity from our rooftop views to open and collaborative work spaces

• On top of the standard benefits package (medical, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office

• We believe in sharing Qualtrics success which is part of the compensation for all employees

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act (https://www.dol.gov/agencies/whd/posters/fmla) ,Equal Opportunity Employment (https://www.eeoc.gov/poster) ,Employee Polygraph Protection Act (https://www.dol.gov/agencies/whd/posters/employee-polygraph-protection-act)

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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