What´s the role?

As a Business Credit & Collections Agent you will work in the Business segment of the Company. Handle customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. You will offer alternative solutions where appropriate with the objective of retaining customer's business. You will also handle business transactions in connection with activation of new customer accounts on a computer terminal. Communicate with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Make financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Have broad working knowledge of Liberty practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. You will use business tools effectively and accurately, as well as enter and record customer information. Perform Accounts Receivable work for several hundred corporate or government accounts at one time, working with BCM’s and DOS’s to determine the best approach for collections of past due dollars (also supports small business accounts-6-20 lines). May process credit applications and activate service. Maintain appropriate records, prepares required reports, and updates customer accounts on a computer terminal. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Perform other duties as assigned by management.

How can you add value?

• The Business Credit & Collections Agent position with Liberty has the following responsibilities:

• Minimize financial risk to the organization by assessing and advising on creditworthiness of prospective and existing customers.

• Negotiate and advise on collection of overdue bills and takes appropriate action to recover overdue payments.

• Resolve, collect, and manage past due accounts and outstanding invoices for Small, Medium, Large Business, Wholesale and Educational/ Government accounts among other segments.

• Work on moderately complex issues where analysis of financial and credit situations or data requires a review of a variety of factors.

• Collection efforts will be performed on account with monthly revenues from $500 to 12.5 million.

• May be required to determine services to disconnect due to non-payment and schedule appropriate actions to complete.

• Collection Portfolio to be handle individually would be approximated to 250 accounts.

• Assignments include the preparation of monthly collection reports, recommendations, and implementation of credit approval decisions on new accounts, as well as reports on credit memo and write-off activities.

• Work multiple aging for all Business Small, Medium, Large Business, Wholesale and Educational/ Government accounts.

• Work with State & Federal Bankruptcy referrals.

• Payments transfers/ Research in several billing systems both Wireline and Wireless.

• Interface with sales support, customer service and accounts receivable in reconciling accounts.

• Generate any type of collection Letter.

• Provide a consistently excellent customer service experience by maintaining the highest degree of courtesy, confidentiality, and professionalism.

• Handle business transactions in connection with account collections and adjustments while maintaining customer goodwill and retaining the customer’s business.

• Use a variety of systems and web-based tools to research and resolve customer issues.

• Demonstrate drive and enthusiasm while handling billing, customer questions and complaints.

• Answer business customer requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.

• Continually maintain working knowledge of all company products, services, and promotions.

• Use operational systems to process purchases of Liberty Mobile products and services, i.e., collections, payments for Wireless bills and accessories.

• Demonstrate and ensure compliance with the Customer First Philosophy, all Liberty Latin America’s policies and procedures including the Code of Conduct and Liberty safety standards and procedures.

• Other functions may be assigned.

What do you need?

• Education and/or Experience:High School Graduate and some college required.

• 1-2 years of Collections experience is required.

Other requirements:

• Excellent interpersonal, verbal, and written Spanish & English communications skills and attention to detail

• Strong computer proficiency

• The ability to multi-task in a fast-paced team environment

• Must be able to work a flexible schedule including evenings, weekends, and holidays.

Liberty Puerto Rico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, citizenship, age, marital status, social status, sexual orientation, gender identity, protected veteran, military service obligation, disability status, genetic information, political affiliation, and being or being perceived as a victim of domestic violence, sexual assault, or stalking. In addition to federal law requirements, Liberty aligns with applicable local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Assessment, background check and drug test will be required to be a successful candidate.

If you believe you have been discriminated against you may notify the Equal Employment Opportunity Commission, the Federal Communications Commission, or other appropriate agency.

What do you need?

• Education and/or Experience:High School Graduate and some college required.

• 1-2 years of Collections experience is required.

Other requirements:

• Excellent interpersonal, verbal, and written Spanish & English communications skills and attention to detail

• Strong computer proficiency

• The ability to multi-task in a fast-paced team environment

• Must be able to work a flexible schedule including evenings, weekends, and holidays.

Liberty Puerto Rico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, citizenship, age, marital status, social status, sexual orientation, gender identity, protected veteran, military service obligation, disability status, genetic information, political affiliation, and being or being perceived as a victim of domestic violence, sexual assault, or stalking. In addition to federal law requirements, Liberty aligns with applicable local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Assessment, background check and drug test will be required to be a successful candidate.

If you believe you have been discriminated against you may notify the Equal Employment Opportunity Commission, the Federal Communications Commission, or other appropriate agency.

How can you add value?

• The Business Credit & Collections Agent position with Liberty has the following responsibilities:

• Minimize financial risk to the organization by assessing and advising on creditworthiness of prospective and existing customers.

• Negotiate and advise on collection of overdue bills and takes appropriate action to recover overdue payments.

• Resolve, collect, and manage past due accounts and outstanding invoices for Small, Medium, Large Business, Wholesale and Educational/ Government accounts among other segments.

• Work on moderately complex issues where analysis of financial and credit situations or data requires a review of a variety of factors.

• Collection efforts will be performed on account with monthly revenues from $500 to 12.5 million.

• May be required to determine services to disconnect due to non-payment and schedule appropriate actions to complete.

• Collection Portfolio to be handle individually would be approximated to 250 accounts.

• Assignments include the preparation of monthly collection reports, recommendations, and implementation of credit approval decisions on new accounts, as well as reports on credit memo and write-off activities.

• Work multiple aging for all Business Small, Medium, Large Business, Wholesale and Educational/ Government accounts.

• Work with State & Federal Bankruptcy referrals.

• Payments transfers/ Research in several billing systems both Wireline and Wireless.

• Interface with sales support, customer service and accounts receivable in reconciling accounts.

• Generate any type of collection Letter.

• Provide a consistently excellent customer service experience by maintaining the highest degree of courtesy, confidentiality, and professionalism.

• Handle business transactions in connection with account collections and adjustments while maintaining customer goodwill and retaining the customer’s business.

• Use a variety of systems and web-based tools to research and resolve customer issues.

• Demonstrate drive and enthusiasm while handling billing, customer questions and complaints.

• Answer business customer requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.

• Continually maintain working knowledge of all company products, services, and promotions.

• Use operational systems to process purchases of Liberty Mobile products and services, i.e., collections, payments for Wireless bills and accessories.

• Demonstrate and ensure compliance with the Customer First Philosophy, all Liberty Latin America’s policies and procedures including the Code of Conduct and Liberty safety standards and procedures.

• Other functions may be assigned.