Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. Responsibilities Under the supervision of the Exceptional Family Member Program (EFMP) Clinical Manager, plans, coordinates, and implements the overall USMC EFMP case management program by screening and reviewing enrollments and updates to Forms DD-2792, DD-2792-1, and all supporting medical, mental health, and educational reports for the purpose of non-clinical case management, program enrollment and assignment coordination using the most recent version of the International Statistical Classification of Diseases and Related Health Problems (ICD) as required. Identifies incomplete medical or educational information and coordinates with Army, Navy and Air Force Medical Departments, Installation EFMP Program Manager and/or Marine Sponsors and family members to obtain all required information. Determines status and eligibility of members enrolled, dis-enrolled or not appropriate for enrollment in the EFMP. Supports EFMP Assignment Case Managers as they make determination about the suitability of orders to both CONUS and OCONUS locations. Develops and evaluates criteria by which EFMP respite care levels and consideration for Priority Housing are determined. Recommends priority housing and modifications to housing for individual Sponsors to the appropriate Military Housing office. Collaborates with Sister EFMP Offices to advocate for the procurement of housing for Marines aboard Sister Service installations. Determines respite care levels to installation EFMP Managers for purposes of EFMP respite care reimbursement. Responds to customer inquiries/concerns/complaints regarding EFMP enrollment, disenrollment, respite care level, housing accommodations, and consideration for priority housing. Reviews and conducts research for Continuation on Location packages, coordinating with medical providers and education officials to make sound determinations about the substantial risk of transferring medical care and/or educational services during a Permanent Change of Station. Presents Continuation on Location requests to the Continuation on Location Board. Develops and delivers technical training and support for installation staff for effective program operation. Performs non-clinical case management and administrative functions in support of EFMP in three unique software systems. Manages distribution and movement of case information to ensure confidentiality and security. Handles sensitive information that is proprietary, privileged, confidential or otherwise legally exempt from disclosure. Safeguards sensitive information and prevents unauthorized reading, printing, retaining, copying or dissemination of information, messages, or correspondence in accordance with rules and regulations such as those covered by the Privacy Act, 5 USC 552(a), Health Insurance Portability and Accountability Act, Public Law 104-191, and DoD Directive 6025.18. Notifies the higher-level supervisor immediately when proprietary information has been released and advises on how to properly recover, and/or protect information. Identifies and refers to appropriate TRICARE Managed Care Support Contractor Case Manager any families requiring supplementary TRICARE support to secure access to healthcare under the TRICARE Program. Coordinates with Managed Care Support Contractors to provide transition assistance for EFMs with complex medical needs. Recommends policy and procedures and advises the EFMP Clinical Manager. Assists in designing and developing HQMC and higher-level EFMP initiatives. Assists in developing plans to support EFM (Exceptional Family Member) continuum of care and case management. Reviews and analyzes data in various reports, statements, requests concerning EFM assignments and administrative matters. Develops papers, briefs, reports, decisions, and actions and keeps higher level management and military monitors informed on current and projected posture of potential assignments, and adequacy/deficiencies of the program. Compiles statistics and analyzes trends of successful and unsuccessful assignments. May work a fluctuating work schedule to complete work assignments outside of the typical work week and work hours. May travel to complete work assignments and conduct or attend conferences and meetings. Requirements Conditions of Employment See Duties and Qualifications EVALUATIONS: Qualifications Bachelor's Degree (Master's degree preferred) in Nursing from a professional nursing program accredited by the Commission on Collegiate Nursing Education (CCNE), National League for Nursing Accrediting Commission (NLNAC) or Accreditation Commission for Education in Nursing (ACEN), at the time the program was completed. Active license to practice as a Registered Nurse required with at least three years of direct patient care experience and professional knowledge of a wide range of medical concepts, principles, and practices. Experience in the evaluation and support of EFMs with conditions requiring special medical attention. Knowledge of and skill to provide subject matter expertise to EFMP Assignment Case Management staff on the medical implications of cases related to continued active-duty assignment, reassignment, and relocation ensuring that the continuum of care is maintained according to the needs of the EFM. Knowledge of or direct experience with military lifestyle. Telework: Eligible for incremental telework as determined by MF policy. Education Additional Information GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis. It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp. As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS. Required Documents: *Education/certification certificate(s), if applicable. *If prior military, DD214 Member Copy This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card. INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION. ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.