Summary You will serve as am IT Specialist (CUSTSPT) at the GG-13 grade level responsible for planning and delivery of customer support services to include computer workstation and/or peripherals installation, configuration, or problem solving, training, and management of Windows based servers and workstations. Responsibilities You will provide a wide variety of assistance to customers. You will analyze customers’ requirements, conducts IT research, recommends IT solutions, budgets IT resources, plans and executes the implementation of recommended technology solutions. You will provide technical expertise for configuration management of the organizational LANs through documentation and implementation of required IAVA and application patches/upgrades/service packs. You will support development and maintenance of required server and workstation baseline documentation in direct support of the Marine Corps Intelligence Enterprise mission. You will represent, support, and make recommendations for Marine Corps Intelligence at community forums. Requirements Conditions of Employment Qualifications 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In addition to the Basic Requirements for this position, your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS/GG-12 grade level or pay band in the Federal service or equivalent experience in the private or public sector such as: 1. Develop new methods, approaches and procedures and provides advice and guidance on a wide range and variety of complex IT issues. 2. Diagnoses, analyzes and resolves IT systems, software and/or hardware problems. 3. Develop plans, schedules and timelines, estimating resource requirements, defines milestones and deliverables, and monitors day-to-day activities to stay on track with projected completion dates and reports on accomplishments. 4. Coordinate the work of the team, establishes priorities, guides team members and is responsible for accuracy and completeness of the team products. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Education Additional Information Certain incentives (such as Recruitment, Relocation or Student Loan Repayment) may be authorized to eligible selectees. A relocation incentive is generally a single payment intended to offset some of the relocation costs experienced by the selectee. A relocation incentive may be authorized. All Defense Intelligence positions under the Defense Civilian Intelligence Personnel System (DCIPS) are in the excepted service by specific statute, 10 U.S.C. 1601. This position is in the excepted service and does not confer competitive status. This position is covered by the Department of Defense Priority Placement Program. Additional vacancies may be filled by this announcement. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf Interagency Career Transition Assistance Plan (ICTAP) does not apply to Excepted Service positions. PPP applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation.