Description

What's in it for you?

• Free tickets for your family & friends

• Retail & Food & Beverage discounts

• Comprehensive benefits package including medical, dental, vision, 401k, Employee Stock Purchase Plan

• Generous paid time off (Vacation, Sick time, Holidays, Bereavement and Jury Duty)

• Bonus eligible

• Exclusive employee parties and events for you and your family

• Reciprocal admission ticket program with area attractions

  KEY DUTIES AND RESPONSIBILITIES:

• Establish standards for personnel performance and customer service

• Establish practices that increase guest satisfaction to drive revenue while controlling labor and other costs

• Make recommendations to improve service and ensure more efficient operation

• Maintain Housekeeping standards through daily inspections

• Hire, train, and schedule staff effectively taking into account business levels during peak and off - season periods

• Coordinate work activities among departments

• Conduct employee meetings to share information, and keep the lines of communication open with staff and peers in the hotel

• Investigate complaints regarding housekeeping service and equipment, and take corrective action

• Submit all period end reports including inventory in a timely manner

• Inventory stock and submit requisitions to ensure adequate supplies

• Develop and maintain “Deep Cleaning” schedule

• Submit a weekly and monthly forecast to the accounting office

• Evaluate records to forecast department personnel requirements

• Responsible for processing of “Lost and Found” items

• Fulfill the responsibility of the Manager on Duty “MOD” when scheduled

• Other duties and responsibilities as assigned

  ORGANIZATIONAL RELATIONSHIPS:

• Reports to Lodge General Manager

  SKILLS AND QUALIFICATIONS:

• High school diploma or equivalent

• Associates degree preferred; hospitality or related field

• Two to five years of progressive experience in housekeeping management

• Strong written and verbal communication skills

• Knowledge of OPERA-PMS software desired

• Must be able to speak, understand, read and write in English

• Strong analytical skills, ability to effectively identify issues and propose solutions

• Ability to communicate with team members and guests in a professional manner

• Ability to effectively motivate, develop, train, and direct other staff

• Must be able to work days, nights, weekends, holidays and other shifts as needed

• Valid driver’s license and clear driving record

  Salary range is $60,000 - $70,000 per year