Description:

Our client is a world-class contract development and manufacturing organization (CDMO). Offering an integrated, end-to-end solution tailored to small and mid-size pharmaceutical and biotechnology companies. The Jr. Desktop Engineer will help ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Additionally, Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. End User Support • Field incoming help requests from end users via walkups, telephone, and e-mail in a courteous manner. • Provides support in-person deskside, via telephone, or remote access tools, as required. • Documents all pertinent end-user identification information, including name, department, contact information and nature of problem or issue in our incident management system. • Builds rapport and elicits problem details from help desk customers. • Triages and escalates problems when required. • Performs post resolution follow ups to help requests. • Provide exceptional customer service and follow up on all IT incidents and issues to assure customer’s request is taken care of. • Administer and maintain end user accounts, permissions, and access rights across the company. Technical overviews and Training • Record, track, and document the help desk request problem solving process. This includes all successful and unsuccessful decisions made and actions taken throughout the resolution process. • Identify and learn appropriate software and hardware used and supported by the company.

Skills:

Support, Troubleshooting, Customer service

Top Skills Details:

Support,Troubleshooting,Customer service

Additional Skills & Qualifications:

● Degree in Computer Science or prior technical training, technical study, or equivalent ● A+ Certifications preferred ● 1+ years’ experience in an information technology support

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.