Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$104,600.00 - $172,500.00

Target Openings

1

What Is the Opportunity?

Travelers Investigative Services provides industry-first resources designed to detect and deter fraudulent claims. Using some of the most comprehensive technology available, we have the abilities and expertise to identify potential risks and combat fraudulent practices Under general supervision, this position is responsible for managing remote Traveler's Investigative Services (TIS) specialty investigation staff to achieve regional or national results. Provides guidance and direction to direct reports through management involvement and file review. Selects, leads, mentors, performance manages and develops staff. This job manages a staff of up to 12 employees who may be remote.

What Will You Do?

• Accountable for regional and/or national results (investigative case management, billable hours, allocated and unallocated expenses, etc.) for product line, Legal, staff and/or panel counsel to evaluate major case investigations for potential.

• Develops and executes national communication strategies in support of claim initiatives and programs.

• Accountable for evaluations and investigations of claims; analyzes results to determine their impact.

• Establishes staffing strategy and plan for the specialty area based on forecasting needs from trend in claim notices.

• Identifies, recruits, interviews, hires, orientates, deploys and re-deploys a diverse staff to maximize office and regional efficiency and performance.

• Conducts trending analysis, tracking of data/business intelligence, development of data collection system and establishment of strategies that mitigate our organizational exposure to fraud and abuse.

• Builds relationship with Claim managers and other business partners to assure that priorities are being identified and addressed.

• Assists Service Center management with identification and analysis of training needs and ensures training is provided.

• Markets TIS services to business partners within and outside of Claim.

• Recognizes and develops effective plans to address subrogation and salvage recovery potential.

• Ensures that investigators establish and maintain effective relationship with local/state/ federal law enforcement personnel, national insurance crime bureau and local fraud agencies.

• Assists staff in reviewing and preparing for expert testimony involving depositions, affidavits and trials. (Civil and criminal court proceedings at state and federal levels).

• Responsible for assisting Senior Management teams with statistical and trending information to include Claim Center Vice Presidents, National Property Managers, Claim Services (BI & PI) Subrogation, Boat/Yacht, Ocean Marine, Liability, Product Development.

• Partners with Product Development, Risk Control and Underwriting on prevention and loss analysis as well as updates to policy language.

• Work closely with Claim, Legal and other stakeholders to co-develop front end focused approaches and protocols that mitigate our exposure to entities attempting to defraud Travelers and our customers through fraud schemes.

• Works closely with Claim Legal, staff and/or panel counsel to evaluate major case investigations for potential affirmative civil or criminal prosecution.

• Active litigation management coordinated with Claim Legal and line of business Claim Center critical stakeholders to achieve optimal results that increase our deterrence to fraud and enhance our overall approach towards individuals and groups attempting to defraud Travelers and our customers.

• Other duties as assigned.

• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• 5 years of Law Enforcement experience preferred.

• Knowledge of Claim, Personal Lines, Commercial Lines and Workers Compensation product lines.

• Intermediate.

• Investigative skills and techniques.

• Advanced.

• Workforce management including hiring, training and development of staff.

• Leadership, including delegation, organization and follow-up skills and ability to get work done through others.

• Relationship management and Team Building.

• Commitment to results.

• Strategic communication.

• Conflict management skills.

• Commitment to Diverse workforce.

What is a Must Have?

• Bachelors Degree and/or 4 years of Claim and litigation management experience required.

• Computer literate; database and Internet proficient required.

• Valid driver's license required.

• 5 years of Law Enforcement experience preferred.

What Is in It for You?

• Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.

• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.

• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .